Marie Danise Libona
@mariedaniselibona
Experienced content moderator with seven years ensuring platform safety, compliance, and user trust.
PhilippinesWhat I'm looking for
I am a dedicated content moderator with seven years of hands-on experience ensuring platform compliance, user safety, and high-quality content. I consistently maintained high accuracy in identifying and flagging prohibited materials and proactively identified trends to improve overall platform safety.
My background includes customer support and inbound sales roles where I developed strong communication, problem-solving, and rapport-building skills. I have experience resolving technical and complex customer issues while meeting turnaround times and sales targets.
I hold coursework in Information Technology and a Bachelor-level background in Medical Technology, and I seek to leverage my moderation and support expertise to enhance user experience and maintain platform integrity.
Experience
Work history, roles, and key accomplishments
TAMaintained high accuracy in identifying and flagging prohibited materials, proactively identifying harmful content trends and increasing overall platform safety and quality.
Content Sales Associate
Convergys
Sep 2016 - Nov 2017 (1 year 2 months)
Engaged customers to build rapport and loyalty, solved customer challenges by recommending relevant products and services, and supported complex technical issue resolution to maintain satisfaction.
Inbound Sales Representative
Chronous Strategies
Nov 2015 - Dec 2015 (1 month)
Responded to inbound customer inquiries within required turnaround times and consistently met or exceeded sales quotas while maintaining high customer satisfaction.
Sales Clerk
RB Hortaleza
Oct 2012 - Feb 2013 (4 months)
Processed transactions accurately and promoted products to boost sales while maintaining a high level of customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Datamex Institute Of Computer Technology
Information Technology
2013 - 2015
Completed an Information Technology program focused on computing fundamentals and technical skills from 2013 to 2015.
Dr. Carlos S. Lanting College
Bachelor of Science, Medical Technology
2006 - 2007
Completed coursework toward a Bachelor of Science in Medical Technology during 2006–2007.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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