Mariavittoria Orsolato
@mariavittoriaorsolat
I scale content operations, quality standards, and international specialist teams.
GermanyWhat I'm looking for
I've scaled content operations at GetYourGuide, leading an international pool of 50+ freelance content specialists across planning, onboarding, performance, and quality.
I own end-to-end content lifecycle processes, from scalable workflow design and governance standards to KPI monitoring, budget forecasting, and external provider management. I partner with Product and Engineering to optimize tools and automate processes, including AI-supported solutions.
Previously, at Audible I managed the Italian catalog, digital content delivery, metadata quality, publisher coordination, rights management, and taxonomy to improve discoverability. At Concentrix, supporting the Facebook/Meta project, I handled business-critical escalations, SLA compliance, and process improvements.
My background also includes customer service, chief copy editing, and freelance journalism, bringing editorial judgment and audience focus to cross-functional content operations.
Experience
Work history, roles, and key accomplishments
Led a team of 50+ international content specialists, managed budgets, and owned content lifecycle processes. Partnered with Product and Engineering on automation and AI projects.
Chief Copy Editor
Discover Publisher Ltd.
Jan 2008 - Dec 2024 (16 years 11 months)
Served as Chief Copy Editor, overseeing editorial processes and ensuring content quality.
Supported business clients within the Facebook/Meta ecosystem, handling complex service issues and escalations. Managed SLA compliance and identified process improvements.
Content Operations Specialist
Audible
Feb 2018 - Feb 2020 (2 years)
Managed the Italian catalog, digital content delivery, metadata creation, and quality assurance. Improved discoverability through taxonomy management and coordinated with stakeholders.
Provided customer service support for GetYourGuide, handling inquiries and resolving issues.
Freelance Journalist
Freelance
Jan 2008 - Dec 2014 (6 years 11 months)
Worked as a freelance journalist in Italy, producing articles and content.
Education
Degrees, certifications, and relevant coursework
Alma Mater Studiorum – University of Bologna
Degree, History
2008 - 2011
Degree in History from the University of Bologna, completed in 2011.
Alma Mater Studiorum – University of Bologna
Degree, Communication Studies
2003 - 2008
Degree in Communication Studies from the University of Bologna, completed in 2008.
Modern Languages High School “Alle Stimate”
High School Diploma, Modern Languages
1998 - 2003
High school diploma in modern languages from Alle Stimate in Verona, Italy.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
Skills
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