Maria Victoria Moreno
@mariavictoriamoreno
Hospitality professional skilled in operations, guest service, and data-driven hotel management.
VenezuelaWhat I'm looking for
I am a results-driven Hotel and Hospitality Management professional with over five years of progressive experience in customer service, administrative operations, and team coordination.
I have optimized front desk operations, managed staff schedules and payroll, controlled inventory and procurement, and improved guest satisfaction using systems such as Opera, Inhova, Saint, Biotic, Matrix and PSKLOUD.
I pair hands-on hospitality experience with analytical training, holding a Google Data Analytics certificate and hospitality management coursework in revenue distribution and management.
I am bilingual in Spanish and English, focused on operational excellence, cost control, and data-informed decisions to elevate guest experience and drive efficient hotel operations.
Experience
Work history, roles, and key accomplishments
Cashier & Customer Service Rep
El Palacio de las Empanadas
Feb 2019 - Feb 2024 (5 years)
Managed cash register operations and delivered prompt customer service that improved satisfaction; collaborated with team to optimize order fulfillment during high-demand periods.
Administrative Assistant
Hesperia WTC Valencia Hotel
Feb 2023 - Jun 2023 (4 months)
Supported recruitment and payroll administration, managed staff scheduling with Biotic, and handled front desk operations using Opera and Saint to improve guest service quality.
Administrative & Operations Assistant
Park Hotel
Nov 2021 - Mar 2022 (4 months)
Maintained and audited dining inventory, managed reservations and room assignments with Inhova, and verified supplier invoices using PSKLOUD to ensure operational and financial accuracy.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional del Turismo (UNATUR) & Hotel Escuela de los Andes Venezolanos (HELAV)
Higher Technician Degree in Hotel and Hospitality Management, Hotel and Hospitality Management
Completed a Higher Technician Degree in Hotel and Hospitality Management focused on practical and administrative aspects of hotel operations.
Tech stack
Software and tools used professionally
Availability
Location
VenezuelaAuthorized to work in
Job categories
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