MARIA RITCHE RAFAEL

I'm a results-driven virtual assistant with a strong background in customer service and executive assistance. My experience spans from 2012 to 2025, where I have consistently enhanced business productivity and operational efficiency. I excel at providing exceptional support, addressing customer inquiries promptly via email, live chat, and Zendesk tickets, ensuring that all customer issues are resolved efficiently. My proficiency in Salesforce and various digital tools allows me to manage executive support tasks effectively, freeing up valuable time for CEOs to focus on strategic business goals.

In my previous roles, I have successfully managed complex schedules, prioritized communications, and maintained accurate records of meetings and decisions. I am adept at creating and updating knowledge base content and documentation in WordPress, as well as collaborating with development teams to test new features for websites and mobile apps. My ability to organize meetings, conferences, and events using tools like Calendly and Zoom has been instrumental in ensuring seamless operations.

With a keen eye for detail and a passion for improving customer service, I have also managed email marketing campaigns and developed online courses using platforms like Kartra and Go High Level. I thrive in dynamic environments and am always eager to learn new skills that can further enhance my contributions to any team.