Maria Ortiz

I am a highly organized and dependable Legal Assistant with direct experience supporting administrative law judges and assisting clients through unemployment and public assistance appeals. I bring practical expertise in preparing legal documents, researching records, and managing case files across multiple specialized systems.

At ACRO Service Corporation I supported the Office of Inspector General—Appellate Services Administration, completing legal notices, decisions, and dispositions in APS and tracking appeals using APS, Onbase, HEA, C2T, PUA, and Virtel. I independently analyzed and validated legal documents, identified issues, created cases, and conducted case quality reviews for unemployment appeal files.

My background also includes hands-on caregiving and homemaking roles where I provided compassionate personal care, supported virtual learning for children, reinforced therapy goals for a special needs child, and maintained household organization and budgeting. These experiences strengthened my communication, time-management, and multitasking abilities.

I am fluent in Spanish and proficient with MS Office, Google Sheets/Docs, Adobe Acrobat Pro, APS, Unity Onbase, Mainframe Aztec, Guide, HEA, PUA, and C2T. I seek to contribute accurate, efficient, and client-focused support within a fast-paced legal or administrative environment.