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Mariana Yepes

@marianayepes

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Operations and project management professional with legal background.

Zimbabwe

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What I'm looking for

I seek a role where I can apply data-driven operations and project management skills, improve processes, collaborate across teams, and support growth while continuing professional development in project management.

I am an operations and project management professional and lawyer with over six years of experience in administration, operations, and sales, combining legal rigor with practical process-improvement skills. I drive partner success through real-time problem solving, cross-team collaboration, and data-driven decision making using Power BI and Excel.

I have led onboarding and training programs, designed SOPs to standardize operations, and coordinated high-impact events and peak season demand to ensure service reliability. I collaborate with product teams via Jira to report issues and propose enhancements, manage escalations to ensure consistent resolution quality, and oversee procurement, vendor management, and financial coordination to support operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Live Operations Specialist

Current

Welcome Pickups

Aug 2024 - Present (1 year 2 months)

Drive driver engagement and retention by managing communication channels, resolving escalations, and implementing Help Center links and FAQs, reducing repetitive inquiries and improving satisfaction; monitor KPIs and provide Power BI-driven recommendations to support product growth.

Operations Management Driver Support Power BI Excel)Jira Escalation Management Process Improvement Cross Functional Collaboration Excel

Legal Coordinator

Daniels Law Group

May 2023 - Jul 2024 (1 year 2 months)

Coordinated property inspections and repair logistics, managed scheduling for depositions and hearings, liaised with insurers and medical providers, and oversaw financial approvals and drafting of motions and complaints to support case progress.

Case Management Scheduling Client Communication Invoice Management Administrative Operations

Operations Coordinator

Drocentro Ltda.

Jul 2019 - Apr 2023 (3 years 9 months)

Managed procurement, vendor relations, inventory control, and supply chain operations for pharmaceuticals, implemented SOPs to standardize processes and collaborated with finance to ensure accurate invoicing and purchasing compliance.