Open to opportunities

mariana reis

@marianareis

Message

I resolve SaaS incidents, analyze integrations, and keep critical systems running.

Brazil

Message

What I'm looking for

I'm looking to continue supporting SaaS and technology environments, investigating incidents, improving service continuity, and collaborating with product and development teams on effective solutions.

At OTO CRM, I support SaaS applications by handling tickets, investigating and resolving incidents, analyzing system integrations, querying databases, and documenting procedures. I work with product and development teams to identify root causes and implement solutions, while helping train new team members.

I've also supported corporate system monitoring and incident follow-up at Lojas Renner, institutional platforms at UFMA, and operational projects as Vice-President of Ada Empresa Júnior. My background in information systems programming and computer engineering strengthens my practical approach to troubleshooting, system support, and user service.

Experience

Work history, roles, and key accomplishments

Analista de Suporte

OTO CRM

Jul 2024 - May 2026 (1 year 10 months)

Provided support for SaaS applications, handling tickets, investigating and resolving incidents, analyzing system integrations, performing database queries, and documenting procedures. Collaborated with product and development teams to identify root causes and implement solutions, and supported training of new team members.