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Mariana Faria

@marianafaria

Data Quality Specialist at SERVICES 4 IT who identified a KPI and revenue migration error affecting 300+ hotels across Latin America.

Brazil

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At SERVICES 4 IT, I validate hotel performance data by checking Power BI reports against Opera Cloud (Oracle) records. I identified a migration error distorting KPI and revenue visibility across 300+ hotels in Latin America and escalated it to global headquarters for resolution.

At Accor, I redesigned the breakfast experience at my hotel, which achieved the highest guest satisfaction score among approximately 45 hotels of the brand. I also maintained cost of goods at the budgeted 33% through purchasing, inventory, and stock controls.

Earlier at Accor, I created an ISS tax and invoice reconciliation control that reduced discrepancies and prevented financial losses, and standardized cash closing with a process and training that nearly eliminated errors. My operational background helps me connect data quality and reporting to the realities of hospitality operations.

Experience

Work history, roles, and key accomplishments

Current

Data Quality Specialist

Current

SERVICES 4 IT

Jul 2021 - Present (5 years 2 months)

• Validated hotel performance data by cross-checking Power BI reports against Opera Cloud (Oracle) records, identifying inconsistencies and delivering more accurate reporting for operational and managerial decisions.
• Identified a critical data migration error that distorted KPI and revenue visibility across 300+ hotels in Latin America, escalating the case to global headquarters (Accor, France)

Content Operations Specialist

Rock Content

Aug 2019 - Jul 2021 (1 year 11 months)

• Produced digital content for blogs, websites, e-books, landing pages, emails, and social media, contributing to audience engagement and stronger brand communication.
• Applied SEO best practices, including keyword usage, subheadings, internal linking, and strategic text structure, expanding organic reach and search performance.
• Planned and tracked content production aligned with communicatio

Business Operations Cordinator

Accor

Apr 2016 - Feb 2019 (2 years 10 months)

• Coordinated Food and Beverage and Rooms Division operations, ensuring service quality, operational efficiency, and full alignment with brand standards.
• Redesigned the breakfast experience through a structured improvement plan, leading the hotel to the highest guest satisfaction score among approximately 45 hotels of the brand (measured via Voice of the Guest and TrustYou).
• Maintained cost

Business Operations Analyst

Accor

Apr 2015 - Apr 2016 (1 year)

• Supported the opening of a new hotel unit alongside the General Manager, taking responsibility for team selection, hiring, and training, implementation of operational processes, supplier selection, purchasing, and inventory management, resulting in promotion to Assistant Manager at launch.
• Monitored key hotel performance indicators, including occupancy, revenue, guest satisfaction, productivi

Financial Operations Assistant

Accor

Jan 2012 - Apr 2015 (3 years 3 months)

• Created and implemented an innovative reconciliation control for ISS tax and invoices, reducing discrepancies between internal systems and the municipal authority, preventing financial losses, and setting a benchmark adopted by other hotels in Belo Horizonte.
• Structured and rolled out a standardized cash closing process, including manual and Front Office training, nearly eliminating cash erro

Guest Operations Associate

Accor

Dec 2010 - Jan 2012 (1 year 1 month)

• Processed check-in and check-out procedures with accurate guest records and fast service, delivering an arrival and departure experience aligned with brand standards.
• Handled payment processing, invoice issuance, and cash closing controls, ensuring accurate financial records and compliance with internal procedures.
• Managed reservation requests via system and email, clarifying inquiries and