Open to opportunities

Георгий Пономарев

@0002288

Operations-oriented project coordinator driving onboarding, documentation, and cross-functional alignment in SaaS teams.

Georgia

Message

What I'm looking for

I seek a role enabling cross-functional coordination and scalable onboarding processes in a collaborative, growth-oriented SaaS team where I can streamline operations and mentor peers.

I am an operations-focused project coordinator with 4+ years supporting engineering teams and leadership at a high-growth SaaS company. I specialize in onboarding design, knowledge-base governance, access management, and cross-departmental coordination that reduce ramp-up time and repetitive requests.

At Sumsub I scaled engineering cohort onboarding from 23 to 56 engineers, cut ramp-up from five weeks to one week through structured documentation and self-service training, and grew knowledge-base usage from 300 to 800–1,000 monthly visits. I led internal support portal projects end-to-end, authored regular departmental updates, and introduced SME ownership to improve escalation clarity.

I bring a people-first approach to operational precision, with hands-on experience in sprint support, stakeholder communication, incident and escalation frameworks, and tooling such as ClickUp, YouTrack, Confluence, Notion, Slack, and Google Workspace. I seek roles where I can streamline processes, enable productive teams, and scale repeatable operations.

Experience

Work history, roles, and key accomplishments

Operations Coordinator

Sumsub

Aug 2023 - Dec 2025 (2 years 4 months)

Coordinated onboarding logistics and built repeatable workflows that reduced engineer ramp-up time from 5 weeks to 1 week and scaled cohort capacity from 23 to 56. Created a Knowledge Base governance system that increased monthly usage to 800–1,000 visits and reduced repetitive internal requests by ~15%.

Onboarding Knowledge Base Governance Access Management ClickUp Confluence Agile

Technical Project Coordinator

Sumsub

Jan 2023 - Aug 2023 (7 months)

Coordinated OCR automation optimization initiatives with ML engineers and tracked a prioritized backlog, contributing to a 1.5 percentage point improvement in automation rate. Centralized cross-functional quality feedback into structured reports to enable data-driven iteration.

Project Coordination Notion Data Driven Decision Making

Technical Support Team Lead

Sumsub

Sep 2021 - Jan 2023 (1 year 4 months)

Led daily operations for a 17-engineer L2 support team, implementing escalation and incident coordination frameworks and standardized SOPs in an environment without predefined SLAs. Improved operational consistency and incident response processes.

Team Leadership Incident Management Escalations Performance Tracking Salesforce Service Cloud Intercom Slack

Technical Support Engineer

Sumsub

Jun 2020 - Sep 2021 (1 year 3 months)

Provided L2 technical support in a high-load SaaS environment and contributed to incident resolution processes and documentation improvements. Resolved complex client issues and supported operational stability.

L2 Support Troubleshooting Documentation Customer Support Google Workspace Confluence Ticketing Systems