Open to opportunities

Maria José Gutierrez Bedoya

@mariajosgutierrezbed

Message

I retrieve medical and billing records accurately while supporting clients and protecting sensitive information.

Colombia

Message

What I'm looking for

I'm looking to contribute my record retrieval, customer service, HIPAA compliance, and case-management skills to a team focused on accurate, efficient service quality.

I'm currently supporting operations at Amalga Group, managing requests through email, portals, and internal platforms while ensuring accurate case handling and follow-up.

Previously, I retrieved medical and billing records at Records On Time and Office Partners 360/ChartSquad, handling overdue cases, supporting client needs, and maintaining HIPAA compliance and confidentiality.

I've also provided customer support at Solvo Global and coordinated teams, safety, and project execution as a Resident Engineer at 3D Ingeniería y Multiproyectos SAS. I bring strong organization, problem-solving, communication, and time-management skills to every request.

Experience

Work history, roles, and key accomplishments

Current

Operations Support Services Specialist

Current

Amalga Group

Jan 2025 - Present (1 year 8 months)

Manage and process requests through email, portals, and internal platforms, ensuring accurate case handling and follow-up. Retrieve and review records according to client requests and internal procedures.

Customer Service Problem Solving Time Management Data Entry

Record Retriever

Records On Time

Jul 2023 - Jan 2025 (1 year 6 months)

Retrieve medical and billing records efficiently, ensuring accuracy and compliance with HIPAA. Handle overdue cases and support client needs with timely updates.

HIPAA Record Retrieval Customer Support Time Management Confidentiality

Record Retriever

Office Partners

Mar 2022 - Jul 2023 (1 year 4 months)

Efficiently retrieved medical and billing records while ensuring compliance with HIPAA regulations, demonstrating strong attention to detail. Collaborated with team members to optimize record retrieval processes.

HIPAA Record Retrieval Attention To Detail Teamwork Confidentiality

Customer Service Agent

Solvo Global

Dec 2021 - Mar 2022 (3 months)

Provided customer service and support to clients, resolving inquiries efficiently and professionally to ensure a positive customer experience. Handled sensitive and confidential information with care, maintaining client trust and adhering to privacy requirements.

Customer Service Problem Solving Confidentiality

Resident Engineer

3D Ingeniería y Multiproyectos SAS

Aug 2021 - Nov 2021 (3 months)

Coordinated work teams and ensured proper execution of tasks, demonstrating organizational skills. Promoted workplace safety and compliance with regulations. Supported team collaboration and problem-solving to meet project goals.

Team Coordination Organizational Skills Safety Compliance Problem Solving