At LBank Exchange, I provide chat-based support for mobile app issues, including login errors, performance concerns, and crashes.
I also help users with order execution questions, trade history validation, and platform navigation, as well as account verification, security checks, deposits, and withdrawals.
I manage urgent escalations through email and notify users when refunds are completed, sharing transaction references and next-step guidance.
Previously, I supported internet and cable customers at SYKES ASIA and helped customers with mobile devices, service inquiries, and billing through chat at CONVERGYS. I’ve also actively invested in cryptocurrency since 2016.
