Maria Cavalcante
@mariacavalcante
Customer Support professional with entrepreneurial experience at Auror.a Shop, where I managed customer inquiries, orders, and social media.
BrazilWhat I'm looking for
At Auror.a Shop, I founded and managed a small business focused on handmade natural products, including soaps and clay masks. I handled customer communication, product inquiries, orders, and deliveries.
I also created product photography and promotional content, and managed the shop’s social media and customer communication through WhatsApp Business. I used Canva to create branded visual materials.
As a Private Childcare & Household Professional in Pennsylvania, I communicated daily in English with an American host family. I coordinated schedules, appointments, transportation, and activities while adapting to changing priorities.
I’m fluent in English and Portuguese, with hands-on experience in customer service, customer communication, and day-to-day operations. I’m seeking a remote opportunity in Customer Support, Customer Experience, or Customer Success.
Experience
Work history, roles, and key accomplishments
Private Childcare & Household Professional
Private Family
Aug 2024 - Aug 2026 (2 years)
Provided bilingual childcare and household management for an American host family, handling schedules, activities, and communication. Built strong relationships through active listening and empathy while adapting to a multicultural environment.
Founder & Owner
Auror.a Shop
Mar 2020 - Sep 2022 (2 years 6 months)
Founded and managed a small business selling handmade natural products, overseeing customer service, operations, and marketing. Created social media content and managed customer communication via WhatsApp Business.
Education
Degrees, certifications, and relevant coursework
Rural University of Rio de Janeiro (UFRRJ)
Undergraduate Studies, Agronomy
Undergraduate studies in Agronomy, completed 7 of 10 semesters.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Job categories
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