Open to opportunities

Margit Larriviere

@margitlarriviere

Customer Experience leader who improves patient operations through compassionate, multichannel support and team performance.

United States

Message

What I'm looking for

I’m looking to lead a patient-first customer experience team—owning authorization, scheduling, and payer compliance workflows while partnering across departments and developing high-performing support staff.

I’m a Customer Experience leader with over twenty years managing fast-paced, multichannel operations and leading high-performing support teams. I bring a compassionate, patient-first approach and a strong desire to help clients and customers succeed, especially in complex, multi-physician environments.

In my current role as a Patient Coordinator, I manage remote insurance eligibility, authorizations, pre-certifications, and payer compliance to minimize revenue loss through proactive issue resolution. Previously, as a Manager / Customer Experience Supervisor, I founded private practice support structures, led onboarding and performance management, coordinated multichannel patient communication, and served as a liaison between clinical teams and external vendors—ensuring operational continuity through accurate scheduling and EMR-based documentation.

Experience

Work history, roles, and key accomplishments

Current

Patient Coordinator

Current

Dr. Yin Kan Hwee – SFPSI

Jan 2025 - Present (1 year 5 months)

Managed remote insurance eligibility, authorizations, pre-certifications, and payer compliance to minimize revenue loss through proactive issue resolution. Coordinated clearances, approvals, and peer-to-peer scheduling, tracked pending authorizations, and escalated time-sensitive items to maintain operational continuity.

Insurance Eligibility Authorization Management Pre Certification

Customer Experience Supervisor

Femwell

Jan 2007 - Jan 2024 (17 years)

Led and supervised nursing and administrative teams across multiple locations while helping establish private practice operations from the ground up. Managed multichannel patient communications, coordinated complex scheduling and admissions for multiple physicians (including high-risk cases), and served as a liaison between clinical and external vendors/partners.

Team Supervision Performance Management Patient Communication

Senior Assistant

Dr. Michael Collier (IMA)

Jan 2004 - Jan 2007 (3 years)

Collaborated with authorization and pharmacy departments to support multichannel workflow coordination in a high-volume clinical environment. Assisted with scheduling and reporting, managed internal communications, and maintained meticulous EMR documentation.

Scheduling Support Reporting Internal Communications

Medical Clinician Supervisor

South Florida OB-GYN

Jan 1999 - Jan 2004 (5 years)

Served as lead assistant to the provider by verifying insurance eligibility and authorizations and supporting clinic operations. Supervised staff in a fast-paced clinical environment while helping launch a second location and establishing vendor and partner relationships to streamline communication and supply workflows.

Authorization Management Staff Supervision High Volume Clinical Workflow Patient Care Support