Alina Tumasyan

Managed customer communication, service updates, case notes, work orders, and follow-ups while coordinating information between customers and installation teams. Prepared and refined customer-facing written content and service explanations for digital communication.

Managed regulatory documentation, client correspondence, permits, registrations, deadlines, and follow-ups for U.S. transportation companies. Prepared clear explanatory copy and structured information for digital client materials and company-facing communications.

Handled high-volume written customer communication, adapting tone to different situations while maintaining clear and professional brand communication. Reviewed and refined customer-facing text and support information for clarity and consistency.

Prepared and organized business correspondence, administrative materials, incoming documentation, records, and professional office communication.

Created and edited English-language lesson materials, announcements, instructions, schedules, and other written content for students, parents, and staff. Proofread materials for clarity and correctness and coordinated staff schedules, training, and communication with management.

Bachelor's degree in English Language and Literature from Vanadzor State University.

Studied English and French Language Literature at the American University of Central Asia.