Margaret Babcock Reynolds

Led HR operations for a high-volume contact center, overseeing HR professionals and supporting the full employee lifecycle from hiring through separations. Built and configured a Workday tenant for onboarding and performance management and chaired an employee engagement committee to improve retention and satisfaction.

Managed a full caseload of workplace investigations across seven North American sites, producing legally defensible reports and advising HR and Operations on employment law compliance. Led multi-country investigations and delivered training on discrimination, retaliation, and harassment while coordinating with attorneys on EEOC complaint filings.

Conducted EEO investigations for a federal agency contractor by interviewing parties, gathering comparative data, and compiling findings into reports for agency review. Developed interview frameworks for witnesses and management officials to improve departmental efficiency and accelerate case resolution.

Supported federal financial litigation for a U.S. Attorney's Office contractor by processing legal documents, negotiating settlements between debtors and government agencies, and preparing memoranda and case summaries for federal courts. Created training materials and developed litigation policies involving asset seizures and fraudulent transfer claims.

Activities and societies: Relevant coursework: Mediation, Conflict Resolution, Ethics, Disciplinary Writing.

Bachelor of Science in Public Agency Management at Northern Arizona University, with relevant coursework in mediation, conflict resolution, ethics, and disciplinary writing.

Associate of Applied Science in Paralegal at Pima Community College.