Marga Aviado
@margaaviado
Escalation Specialist at LawnStarter resolving complex customer and service-provider issues.
PhilippinesWhat I'm looking for
At LawnStarter, I handle complex customer and service-provider escalations, investigating technical, billing, and service-related issues across multiple systems. I document cases and share feedback on recurring issues to help improve processes.
At amaysim Philippines, I provided chat and phone support for telecom customers, resolving billing, account, and service issues and sharing product information.
I also worked as a Clerk/Encoder at City Government of Pasig, maintaining records and assisting with administrative processes. I’m transitioning into a Virtual Assistant role to provide efficient and reliable remote support.
Experience
Work history, roles, and key accomplishments
Escalation Specialist / Tier 2 Support
LawnStarter
Jan 2022 - Present (4 years 10 months)
Handle complex escalations from customers and service providers, ensuring timely and satisfactory resolutions. Investigate technical, billing, and service-related issues across multiple systems.
Customer Support
amaysim Philippines
Jan 2016 - Dec 2022 (6 years 11 months)
Provided chat and phone support for telecom customers, resolving billing, account, and service issues. Delivered clear and accurate product information.
Clerk/Encoder
City Government of Pasig
Jan 2015 - Dec 2016 (1 year 11 months)
Performed data entry and maintained accurate records. Assisted with administrative processes.
Delivered excellent customer service in a fast-paced environment. Maintained organization and quality standards.
Education
Degrees, certifications, and relevant coursework
Pamantasan ng Lungsod ng Pasig
Bachelor of Science in Business Administration, Marketing Management
Pursued a Bachelor of Science in Business Administration with a major in Marketing Management.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Interested in hiring Marga?
You can contact Marga and 90k+ other talented remote workers on Himalayas.
Message MargaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
