Marfua Ayman

-Managed real-time chat support ensuring quick and accurate responses.
- Answer customer inquiries and provide customers with account information
- Perform account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals and deposits
- Maintain service standards for quality customer service, turnaround time, accuracy and follow up
- Authorize serv

Worked as Patient Care Coordinator at Grassroots BPO pvt ltd.

Worked as Process executive(Process manipal hospitals)
-Booking dr's appointments
-Assigning enquiries to the hospital
-Booking appointments for homecare services.
-coordinating with the patient and the phlebotomist
-Handling billing
sending mails

Worked as Associate at American Institute of Pathology and Laboratory Sciences Private Limited( AMPATH ).

Provided professional customer support through real-time chat and communication channels. Assisted customers with account inquiries, transactions, and service-related concerns. Maintained high standards of customer satisfaction by resolving issues effectively and promptly. Handled customer requests with accuracy, empathy, and attention to detail. Supported customers with online and self-service op

-Handling patients reports
-Billing
-sending emails

Managed patient reports and laboratory documentation with accuracy and confidentiality. Assisted patients and customers with billing-related support. Handled incoming customer and patient phone calls professionally and resolved inquiries efficiently. Responded to customer concerns regarding reports, billing, and laboratory services. Coordinated with patients and internal departments to ensure smoo

-MRI
-CT SCAN
-X-RAY
-DEXA SCAN
-MAMMOGRAM

Worked as Radiologic Technologist at Columbia Asia Hospitals Pvt. Ltd..