Marcus Williams

Worked directly with senior engineers to add new features, fix bugs, and improve DevOps infrastructure to enhance user satisfaction. Learned and applied best practices for architecting, designing, and developing products. Focused on web development and client requirements.

Ensured all customer needs were met, including order fulfillment and support functions. Managed inbound and outbound calls to arrange or confirm appointments and responded to customer inquiries. Researched and resolved customer issues, processing requests and maintaining accurate records.

Ensured all customer needs were met, including order fulfillment and support functions. Managed inbound and outbound calls to arrange or confirm appointments and responded to customer inquiries. Researched and resolved customer issues, processing requests and maintaining accurate records.

Monitored and responded to customer inquiries, multitasking and prioritizing needs in a fast-paced call center. Acted as a brand ambassador, adhering to core values and assuming accountability for the company's image. Provided timely and accurate responses to ensure a positive customer experience.

Served as the first point of contact for technical assistance, utilizing CRM and ticketing systems to provide efficient service. Performed remote troubleshooting and determined optimal solutions with empathy and compassion. Owned the problem-solving process from start to finish, ensuring customer satisfaction and recommending additional offerings.

Assisted librarians with various tasks, including helping patrons, organizing materials, and performing clerical duties. Provided customer service for library events, testing sessions, and reading programs. Managed card registrations, cataloged items, and handled fees and reservations.

Attained a Certificate of Proficiency for Full-stack Developer, demonstrating comprehensive skills in web development. This program provided in-depth training in various aspects of full-stack development.

Earned a Certificate of Proficiency in Welding, including NCCER Levels 1, 2, 3, and 4. Also obtained an Occupational Safety and Health Administration (OSHA) 10-Certification, ensuring knowledge of safety standards in the field.

Completed 9 hours of coding coursework in Python and C++ through the University of Northern Alabama's Center of Learning and Professional Development. Gained foundational knowledge in two key programming languages.

Received a High School Diploma with a focus on General Studies. This foundational education provided a broad understanding across various academic disciplines.