Open to opportunities

Kanyamibwa Vanessa

@kanyamibwavanessa

Message

Remote-ready web developer and award-winning customer service expert driving technical solutions and CX excellence.

United States

Message

What I'm looking for

I seek a fully remote role where I can blend full-stack development and database expertise with customer-facing support, mentoring, and process improvement.

I am a remote-ready web developer and customer service professional who combines 4+ years of measurable CX success with full-stack web development skills including HTML, CSS, JavaScript, Python, Django, and SQL.

I have delivered 15+ responsive sites, led a 50K+ record DB migration to cloud-hosted PostgreSQL, cut page load times by 40%, and maintained client CSAT ratings near 98% while handling high-volume support queues.

I thrive in distributed teams, build documentation and automation to reduce onboarding and ticket volume, and mentor peers to raise first-call resolution and customer satisfaction scores.

Experience

Work history, roles, and key accomplishments

Current

Remote Junior Web Developer

Current

PixelCraft Studio

Jan 2024 - Present (2 years 2 months)

Designed and delivered 15+ responsive websites and REST integrations using HTML5, CSS3, JavaScript and Python/Django, reducing average page load time by 40% and maintaining a 98% client satisfaction rating.

HTML5 CSS3 JavaScript Python Django MySQL REST APIs Performance Optimization

Remote Customer Service Rep

SupportNow USA

Jun 2023 - Feb 2024 (8 months)

Managed 80+ daily interactions across phone, chat and email, maintained 96%+ CSAT and 93% first-call resolution, identified a billing bug that eliminated 200+ monthly repeat contacts.

Customer Support Salesforce Zendesk Troubleshooting Escalation Management Mentoring

Remote Web Developer

GreenLeaf Digital Solutions

Mar 2023 - Dec 2023 (9 months)

Built and maintained 8 WooCommerce sites, migrated 50K+ records from MySQL to AWS-hosted PostgreSQL cutting downtime by 60% and implemented accessibility and SEO best practices.

WordPress WooCommerce PostgreSQL MySQL AWS RDS Bootstrap SQL Flask SEO

Remote Support Specialist

TechBridge Maine

Aug 2022 - May 2023 (9 months)

Delivered tier-1/2 technical support, raised first-call resolution from 68% to 93% within four months, authored 120+ help articles and reduced inbound ticket volume by 35%.

Technical Support Zendesk Troubleshooting KB Writing SLA Management Customer Empathy

Customer Service Agent

Gisubizo Dynamics Ltd

Jan 2021 - Aug 2022 (1 year 7 months)

Supported 50+ daily customers in English and French for electronics retail, coordinated logistics to maintain 99% on-time delivery satisfaction and reduced returns by 30% via product training.

Customer Support Multilingual Support Training Returns Reduction Live Chat Phone Support CRM

Education

Degrees, certifications, and relevant coursework

Knox College

Bachelor of Science, Computer Information Science

2025 -

Pursuing a Bachelor of Science in Computer Information Science through Knox College's online program, covering full-stack web development, databases, and software engineering concepts.