Kanyamibwa Vanessa
@kanyamibwavanessa
Remote-ready web developer and award-winning customer service expert driving technical solutions and CX excellence.
What I'm looking for
I am a remote-ready web developer and customer service professional who combines 4+ years of measurable CX success with full-stack web development skills including HTML, CSS, JavaScript, Python, Django, and SQL.
I have delivered 15+ responsive sites, led a 50K+ record DB migration to cloud-hosted PostgreSQL, cut page load times by 40%, and maintained client CSAT ratings near 98% while handling high-volume support queues.
I thrive in distributed teams, build documentation and automation to reduce onboarding and ticket volume, and mentor peers to raise first-call resolution and customer satisfaction scores.
Experience
Work history, roles, and key accomplishments
Remote Junior Web Developer
PixelCraft Studio
Jan 2024 - Present (2 years 2 months)
Designed and delivered 15+ responsive websites and REST integrations using HTML5, CSS3, JavaScript and Python/Django, reducing average page load time by 40% and maintaining a 98% client satisfaction rating.
Remote Customer Service Rep
SupportNow USA
Jun 2023 - Feb 2024 (8 months)
Managed 80+ daily interactions across phone, chat and email, maintained 96%+ CSAT and 93% first-call resolution, identified a billing bug that eliminated 200+ monthly repeat contacts.
Remote Web Developer
GreenLeaf Digital Solutions
Mar 2023 - Dec 2023 (9 months)
Built and maintained 8 WooCommerce sites, migrated 50K+ records from MySQL to AWS-hosted PostgreSQL cutting downtime by 60% and implemented accessibility and SEO best practices.
Remote Support Specialist
TechBridge Maine
Aug 2022 - May 2023 (9 months)
Delivered tier-1/2 technical support, raised first-call resolution from 68% to 93% within four months, authored 120+ help articles and reduced inbound ticket volume by 35%.
Customer Service Agent
Gisubizo Dynamics Ltd
Jan 2021 - Aug 2022 (1 year 7 months)
Supported 50+ daily customers in English and French for electronics retail, coordinated logistics to maintain 99% on-time delivery satisfaction and reduced returns by 30% via product training.
Education
Degrees, certifications, and relevant coursework
Knox College
Bachelor of Science, Computer Information Science
2025 -
Pursuing a Bachelor of Science in Computer Information Science through Knox College's online program, covering full-stack web development, databases, and software engineering concepts.
College Saint André
High School Diploma, Computer Science
Completed a High School Diploma with a focus on Computer Science, providing foundational knowledge in programming and computing principles.
Availability
Location
Authorized to work in
Job categories
Skills
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