Looking for a job

Marcus Roman

@marcusroman

I manage supply chain delivery, inventory, exceptions, and client requirements.

At Accenture, I manage supply chain initiatives covering delivery assurance, exception management, inventory planning, purchase orders, and client reporting. I work directly with clients and leads to address risks, queries, and supply chain goals.

I've also planned transport routes and schedules at Juroprod, supported technical users at Infosys BPM and CGS, and resolved banking fraud incidents at Nexi. I bring experience coordinating stakeholders, solving operational issues, and working calmly under pressure.

Experience

Work history, roles, and key accomplishments

Current

Supply chain manager

Current

Accenture

Mar 2024 - Present (2 years 6 months)

Delivering various Supply Chain initiatives focused on delivery assurance, exception management, and inventory management. Liaising with customers, suppliers, and distributors, and generating client reports.

Supply Chain Management Inventory Management Purchase Order Root Cause Analysis What If Analysis Client Reporting Risk Management

Transport planner

Juroprod

Oct 2023 - Dec 2023 (2 months)

Planned and optimized transportation routes, coordinated schedules, and maintained communication with drivers and suppliers. Resolved transportation issues and ensured compliance with regulations.

Route Planning Scheduling Communication Skills problem resolution Documentation Compliance Cost Management Customer Service

Service desk Support

Infosys BPM

Dec 2022 - Sep 2023 (9 months)

Responded to inquiries and resolved technical issues via phone, email, or in-person. Installed, configured, and maintained computer systems and software, and provided guidance to end-users.

Technical Support Troubleshooting Ticketing Systems Customer Service Hardware Software Training

Financing manager

Nexi

Feb 2022 - Sep 2023 (1 year 7 months)

Analyzed and resolved fraud incidents and banking problems, communicated with customers across different nations, and ensured quality of incidents. Worked in 24/7 shifts under pressure.

Fraud Analysis Incident Management Client Communication Time Management Problem Solving Quality Assurance