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Marc UserMU
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Marc User

@marcuser6

ICT Officer with experience at Redmarb Realtors Limited, supporting company networks, securing data, and maintaining ICT systems.

Kenya
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At Redmarb Realtors Limited, I provided technical support for staff and managed network infrastructure, including Wi-Fi, routers, firewalls, and VPN access.

I helped protect company data through regular backups, access control, and monitoring for potential cybersecurity risks. I also installed and maintained computers, printers, CCTV systems, and other ICT equipment.

At Cyber Solutions Café, I provided first- and second-level support, diagnosing and resolving hardware, software, network, and system issues. I also supported customers with online services such as eCitizen and passport applications.

I'm currently a Receptionist / Administrative Support professional at Miki Building Solutions. I handle front-office communication, appointments, documents, and general administrative support.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Zetech University logoZU

Zetech University

Diploma, Information Technology

2021 - 2023

Pursued a Diploma in Information Technology, covering foundational and practical aspects of IT.

AS

Aquinas Boys High School

Kenya Certificate of Secondary Education, General Studies

2016 - 2019

Completed secondary education, earning the Kenya Certificate of Secondary Education.

Tech stack

Software and tools used professionally

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