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Marcos Paiva

@marcospaiva

Tech-savvy tourism professional with a passion for AI and customer service.

Brazil

What I'm looking for

I am looking for a role that combines my tourism background with technology, fostering innovation and enhancing customer experiences.

I am a dedicated professional with a degree in Tourism and Hotel Management, driven by a passion for technology and global experiences. My career began in international customer service roles, where I honed my skills in travel planning and organization. This foundation led me to explore freelance opportunities in AI and machine learning, allowing me to transition into the tech world.

Currently, I am working as a Search Engine Evaluator at RWS Group, where I contribute to technology-enabled language and content management services. My experience spans various roles in the tourism sector, including travel agent and front desk receptionist, where I developed a keen understanding of customer needs and service excellence. I am now seeking opportunities that blend my expertise in tourism with my growing interest in technology.

Experience

Work history, roles, and key accomplishments

Terra Brasil Turismo logoTT

Travel Agent

Terra Brasil Turismo

Jan 2012 - Jan 2013 (1 year)

As a Travel Agent at Terra Brasil Turismo, I provided travel planning and organization services, ensuring clients received tailored travel experiences.

Pepi’s Bar & Restaurant logoPR

Restaurant Host

Pepi’s Bar & Restaurant

Jun 2008 - May 2011 (2 years 11 months)

As a Restaurant Host at Pepi’s Bar & Restaurant, I managed guest reservations and ensured a welcoming atmosphere for diners.

Mercure Hotel Lourdes logoML

Reservations Department Trainee

Mercure Hotel Lourdes

Jan 2007 - Jan 2008 (1 year)

As a Reservations Department Trainee at Mercure Hotel Lourdes, I assisted in managing bookings and providing customer support.

Holiday Inn Club Vacations Tahoe Ridge Resort logoHR

Front Desk - Receptionist

Holiday Inn Club Vacations Tahoe Ridge Resort

Dec 2006 - May 2007 (5 months)

Served as a Front Desk Receptionist at Holiday Inn Club Vacations Tahoe Ridge Resort, providing guest services and managing check-ins.

Education

Degrees, certifications, and relevant coursework

Faculdade de Ciências Empresariais logoFE

Faculdade de Ciências Empresariais

Bachelor's Degree, Tourism and Hotel Management

2008 - 2011

Courses Bacharel in Tourism and Hotel Management.

Tech stack

Software and tools used professionally

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Marcos Paiva - Search Engine Evaluator - Appen Inc. | Himalayas