Marcos Paiva
@marcospaiva
Tech-savvy tourism professional with a passion for AI and customer service.
What I'm looking for
I am a dedicated professional with a degree in Tourism and Hotel Management, driven by a passion for technology and global experiences. My career began in international customer service roles, where I honed my skills in travel planning and organization. This foundation led me to explore freelance opportunities in AI and machine learning, allowing me to transition into the tech world.
Currently, I am working as a Search Engine Evaluator at RWS Group, where I contribute to technology-enabled language and content management services. My experience spans various roles in the tourism sector, including travel agent and front desk receptionist, where I developed a keen understanding of customer needs and service excellence. I am now seeking opportunities that blend my expertise in tourism with my growing interest in technology.
Experience
Work history, roles, and key accomplishments
Search Engine Evaluator
Appen Inc.
Jan 2013 - Present (12 years 5 months)
In my role as a Search Engine Evaluator at Appen, I assist in the development of AI applications by providing data insights and evaluations for major tech companies.
Search Engine Evaluator
RWS Group
Jul 2024 - Present (11 months)
As a Search Engine Evaluator at RWS Group, I contribute to enhancing AI and machine learning algorithms by evaluating search engine results to ensure relevance and accuracy.
Travel Agent
Terra Brasil Turismo
Jan 2012 - Jan 2013 (1 year)
As a Travel Agent at Terra Brasil Turismo, I provided travel planning and organization services, ensuring clients received tailored travel experiences.
Front Desk - Receptionist
Othon Palace Hotel
Jan 2008 - Nov 2008 (10 months)
Worked as a Front Desk Receptionist at Othon Palace Hotel, handling guest check-ins and providing exceptional customer service.
Restaurant Host
Pepi’s Bar & Restaurant
Jun 2008 - May 2011 (2 years 11 months)
As a Restaurant Host at Pepi’s Bar & Restaurant, I managed guest reservations and ensured a welcoming atmosphere for diners.
Reservations Department Trainee
Mercure Hotel Lourdes
Jan 2007 - Jan 2008 (1 year)
As a Reservations Department Trainee at Mercure Hotel Lourdes, I assisted in managing bookings and providing customer support.
Front Desk - Receptionist
Holiday Inn Club Vacations Tahoe Ridge Resort
Dec 2006 - May 2007 (5 months)
Served as a Front Desk Receptionist at Holiday Inn Club Vacations Tahoe Ridge Resort, providing guest services and managing check-ins.
Education
Degrees, certifications, and relevant coursework
Faculdade de Ciências Empresariais
Bachelor's Degree, Tourism and Hotel Management
2008 - 2011
Courses Bacharel in Tourism and Hotel Management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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