Marcos Moreira
@marcosmoreira2
Tech support & client success specialist specializing in health/fitness. Expert in platform troubleshooting, Salesforce, and client retention.
United StatesWhat I'm looking for
For the past three years, I’ve driven client retention and platform adoption as a Client Success Coordinator at VSHRED, serving as the primary technical point of contact for remote users. I specialize in real-time troubleshooting—from resolving live Zoom connectivity hiccups to guiding non-technical clients through complex account issues—while seamlessly managing workflows in Salesforce.
Previously at Miami Beach Real Estate Group, I coordinated residential and commercial real estate transactions, ensuring high satisfaction for both buyers and sellers. I bring a unique blend of health/fitness industry experience and hands-on technical support, and I am continuously expanding my technical expertise through AWS Skill Builder.
Experience
Work history, roles, and key accomplishments
Success Coordinator / Renewal Specialist
VSHRED
Jul 2023 - Present (3 years 3 months)
Served as primary technical and account point of contact for remote clients, troubleshooting platform and account issues and logging resolutions in Salesforce and Follow-Up Boss. Hosted and managed live Zoom sessions, resolving audio, video, and connectivity issues in real time.
Licensed Real Estate Sales Associate
Miami Beach Real Estate Group
Jan 2014 - Jan 2024 (10 years)
Used telephony systems daily to coordinate time-sensitive communications between clients, agents, and attorneys, troubleshooting call and connectivity issues. Maintained 100% accuracy across complex legal and financial documentation for $1.7M+ in property transactions.
Education
Degrees, certifications, and relevant coursework
AWS Skill Builder
AWS Cloud Computing, Cloud Computing
In-progress training covering AWS Technical Essentials and Solutions Architect.
Florida International University
Bachelor of Science, Law, Business, and Society
Earned a Bachelor of Science in Law, Business, and Society.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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