Open to opportunities

Samuel Bieker

@samuelbieker

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Salesforce-focused technical support specialist driving customer success.

United States

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What I'm looking for

I seek a role leveraging Salesforce certifications and technical troubleshooting to improve customer outcomes, drive product stability, and grow professionally in a collaborative, data-driven team.

I am a Salesforce-certified technical support specialist with a B.S. in Finance and a strong record of solving complex product issues and optimizing client orgs. I consistently deliver high customer satisfaction while handling large ticket volumes and producing actionable bug reports.

At Validity I configured and customized client Salesforce orgs, led customer and internal troubleshooting meetings, and averaged closing 200 tickets monthly with a 97% satisfaction rating. My background includes data analysis and CRM optimization to improve retention and operational KPIs from prior roles in fitness and financial advising.

I bring analytical thinking, clear communication, and team collaboration to every engagement, and I focus on creating repeatable solutions that reduce friction for users and support scalable product improvements.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Representative

Current

Validity Inc.

Oct 2024 - Present (11 months)

Resolved Salesforce and data-management technical issues, configuring client orgs and producing detailed bug reports; closed ~200 tickets/month with a 97% customer satisfaction rating while managing ~230 tickets/month across applications.

Ticketing Bug Reporting Customer Support Configuration Data Management Escalation Management Technical Documentation

Master Trainer

Esporta Fitness

Jul 2021 - Oct 2024 (3 years 3 months)

Delivered personalized and group training programs, instructing ~30 clients/month and averaging 60 sessions and 8 group classes weekly while achieving a 70% bi-weekly retention rate; analyzed CRM and KPI data to improve retention and operations.

Personal Training KPIs Program Design Client Communication

College Financial Advisor

Northwestern Mutual

Oct 2020 - May 2021 (7 months)

Advised ~10 clients/month and managed allocation of over $50,000 in client assets across retirement, investment, and insurance products while collaborating on financial plans and facilitating account openings and transfers.

Financial Planning Asset Allocation Account Management Prospecting Presentations)Compliance

Education

Degrees, certifications, and relevant coursework

Salesforce Certifications

Professional Certifications, Salesforce Administration & Platform

2024 - 2025

Earned multiple Salesforce professional certifications including Administrator, Platform App Builder, Advanced Administrator, and Sales Cloud Consultant between July 2024 and August 2025.