Open to opportunities

Marcos Damian Infantino

@marcosdamianinfantin

Contact Center Supervisor at Provincia NET, improving service quality and customer experience.

At Provincia NET, I supervised Contact Center operations and coordinated with Team Leaders across a team of nearly 100 collaborators. I tracked productivity, service quality, attendance, and performance, then identified gaps and defined action plans.

I also managed quality and training through monitoring, feedback, workshops, and procedure refreshers. Previously, I supervised call center sales at Sulprom S.A. - Telecom Personal and trained customer service and sales teams at TeleTech TTEC.

Experience

Work history, roles, and key accomplishments

Supervisor Operativo, Calidad y Capacitación

Provincia NET

Nov 2012 - Sep 2026 (13 years 10 months)

Supervised Contact Center operations with a team of nearly 100 collaborators, coordinating with Team Leaders. Managed KPIs, quality, training, and continuous improvement initiatives.

Call Center Operations Team Leadership KPI Tracking Quality Assurance Training Coaching Feedback Continuous Improvement Reporting Data Analysis

Supervisor de Ventas Call Center

Sulprom S.A. - Telecom Personal

Feb 2012 - Nov 2012 (9 months)

Supervised telephone sales teams, tracking commercial objectives, performance, and absenteeism. Provided coaching and support to strengthen sales management and results.

Sales Supervision Telemarketing Performance Monitoring Coaching Sales Targets

Supervisor y Trainer de Call Center

TeleTech TTEC

Dec 2006 - May 2011 (4 years 5 months)

Trained and coached customer service and sales teams for an international company. Led teams of up to 30 people, tracking metrics, productivity, quality, and absenteeism.

Training Team Leadership Customer Service Sales Performance Metrics Quality Assurance Coaching