At Konecta, I currently lead the Back Office area for Claro Uruguay’s portabilidad service, developing a sales script, follow-up tracking, and an end-to-end process manual.
I was selected to lead the expansion of Claro Uruguay’s outbound portabilidad sales service. I formed a team from scratch and designed a data-based incentive system that reversed the end-of-month sales decline.
Across sales teams for Claro and Movistar, I helped improve team performance and service positioning. Earlier, as a telephone agent and team reference for Personal’s Retention service, I used Salesforce and met assigned KPIs; at Lopecito, I managed a wholesale-retail fish shop, including stock, cash, and customer negotiation.
