Open to opportunities

Marco Righetto

@marcorighetto

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Experienced strategic designer with a focus on human-centered insights.

Spain

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What I'm looking for

I am looking for opportunities that foster collaboration, innovation, and a strong focus on user-centered design.

I am a seasoned strategic designer with over 15 years of experience in design and research, working with renowned organizations such as IDEO, Fjord, and Spotify. My expertise spans complex domains like intellectual property protection and Trust & Safety, where I have consistently delivered impactful solutions. I pride myself on my ability to align diverse stakeholders and foster collaboration, ensuring that human-centered insights drive the design process.

Throughout my career, I have led significant projects, including the design of moderation capabilities under the Digital Services Act at Spotify, where I successfully aligned over 20 stakeholders and mentored a team of designers. My leadership in research-driven strategy has resulted in substantial improvements in customer onboarding and compliance, preventing liabilities estimated at 15 million euros. I am passionate about storytelling and utilizing qualitative and quantitative data to bring insights to life, ultimately enhancing user experiences and driving organizational success.

Experience

Work history, roles, and key accomplishments

Current

Senior Strategic and Service Designer

Current

MEWS.COM

Jul 2025 - Present (2 months)

Currently working as a Senior Strategic and Service Designer. This role involves strategic design and service design methodologies to enhance user experience and business outcomes.

Service Design User Experience Business Strategy Remote Collaboration

Staff Service Designer

Spotify

Mar 2023 - Feb 2024 (11 months)

Led the design for Moderation capabilities readiness under the Digital Services Act, aligning over 20 stakeholders and mentoring a team of four designers to deliver the MVP. Also, served as the design lead for user reporting features.

Service Design UX Design Product Design Stakeholder Management Team Leadership User Report

Co-founder, Director of Product, and Board Member

Streetlives

Aug 2015 - Apr 2023 (7 years 8 months)

Led participatory research and co-creation activities to develop a community-centric platform connecting NYC's vulnerable communities to social services. Established research-driven practices across tech, data, and design, scaling the pro-bono organization from 2 to 15 people.

Human Centered Design Product Leadership Strategic Leadership Community Engagement Data Design

Senior UX, Product, and Service Designer

Spotify

Mar 2021 - Feb 2023 (1 year 11 months)

Led the company-wide Safety by Design initiative and influenced the go-to-market roadmap for three new products. Delivered an R&D <> Public Affairs operating model to mitigate safety risks and a Safety by Design tool hub consulted by over 20 product teams.

UX Design Product Design Service Design Go To Market Strategy Risk Mitigation

User Researcher & Product and Service Designer

Spotify

Nov 2019 - Mar 2021 (1 year 4 months)

Led mixed-methods research and discovery for teams of over 10 people. Delivered high-value insights, archetypes, and a customer needs framework that enabled the Content Platform to prioritize strategic opportunities for over two years.

User Research Product Design Service Design Mixed Methods Research Content Strategy Stakeholder Management

Corporate Director of Innovation

IED - Istituto Europeo di Design

Feb 2018 - Feb 2019 (1 year)

Redesigned and piloted internal communication flows, resulting in a 50% increase in cross-disciplinary projects. Piloted a new internal communication practice and tool estimated to achieve a 220% ROI in three years.

Innovation Management Communication Strategy Organizational Design ROI Analysis Cross Functional Collaboration Pilot Projects

Senior UX and Service Designer & Team Lead

Hanzo

Jan 2017 - Jan 2018 (1 year)

Served as research lead (qualitative) and strategist for Savia, a B2C healthcare service with over 440,000 users in the Spanish market. Established supportive feedback practices within project teams and at a studio level, fostering a culture of increased collaboration.

UX Design Service Design Team Leadership Qualitative Research Collaboration

Senior Interaction Designer

IDEO

Jun 2015 - Dec 2016 (1 year 6 months)

Provided consulting services including insights generation, customer engagement strategy, detailed product design and prototyping, and facilitation of organizational change for clients like American Express and Nike. Led internal studio projects that resulted in weekly digital inspiration activities and the shipping of an internal business intelligence product.

Interaction Design Consulting Insights Generation Prototyping Customer Engagement Business Intelligence

Product and Service Designer & Product Owner

SumAll

Jan 2014 - Jun 2015 (1 year 5 months)

Led research-driven design initiatives that resulted in a compound monthly mobile user acquisition rate of 28% over 12 months, increasing mobile sign-ups from ~1k to ~15k. Optimized sign-up, onboarding, and first-time experiences, reducing customer support tickets.

Product Design Service Design Product Ownership User Acquisition Customer Research Agile Development

Interaction and Service Designer II, I, and Intern

Fjord (Accenture Song)

May 2010 - Dec 2013 (3 years 7 months)

Worked across various sectors including banking and financial services, media and telco, healthcare, and the public sector. Focused on designing services and digital products for diverse clients.

Interaction Design Service Design Consulting Financial Services Healthcare Media Public Sector

Education

Degrees, certifications, and relevant coursework

IUAV University of Venice

MA in Interaction Design, Interaction Design

Grade: 110/110 (equivalent to 4.0 GPA)

Completed a Master of Arts in Interaction Design, achieving the highest possible grade of 110/110, equivalent to a 4.0 GPA. This program focused on advanced concepts in interaction design.

University of Padua

BA in Mass Media and Communication, Mass Media and Communication

Grade: Summa cum laude

Earned a Bachelor of Arts in Mass Media and Communication, graduating with Summa cum laude honors. This degree provided a comprehensive understanding of media and communication theories and practices.