Open to opportunities

Marco Bellotti

@marcobellotti

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Hospitality leader with 20+ years’ international experience delivering high-quality service and calm leadership.

Croatia

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What I'm looking for

I’m looking for a hospitality leadership role where I can own restaurant operations, support a strong team, and deliver excellent customer service. I want a professional environment that values calm leadership, organization, and service quality.

I’m an experienced hospitality and service professional with more than 20 years of international experience, built around strong customer focus, organizational skills, and leadership abilities. I stay calm and professional even in high-pressure situations, keeping service consistent and teams aligned.

As a Restaurant Manager (12/2022–02/2026) at Waldhüs Bodmen AG, I handled full restaurant operations, staff organization, and service quality—ensuring smooth day-to-day execution and a strong guest experience. Previously, I supported customers at Klarna Bank (06/2020–10/2022), providing customer support, problem solving, and client assistance to resolve issues efficiently.

Earlier, as Chef de Rang (12/2017–03/2020) at Restaurant Alpenclub, Engelberg, I managed my own service section and worked with international guests. I’ve also built long-term experience as Chef de Rang in Italy and Switzerland, strengthening my service mindset and communication with diverse teams.

Experience

Work history, roles, and key accomplishments

Restaurant Manager

Waldhüs Bodmen Ag

Dec 2022 - Feb 2026 (3 years 2 months)

Managed full restaurant operations, organizing staff workflows and maintaining consistent service quality. Delivered calm, professional service under high-pressure situations.

Restaurant Operations Team Leadership Customer Service Service Quality Management Staff Organization Communication

Customer Service Agent

Klarna Bank

Jun 2020 - Oct 2022 (2 years 4 months)

Provided phone customer support, resolving issues through structured problem solving and clear client assistance. Maintained strong customer focus while handling inquiries efficiently.

Customer Support Problem Solving Communication Teamwork Flexibility

Chef de Rang

Restaurant Alpenclub

Dec 2017 - Mar 2020 (2 years 3 months)

Managed a dedicated service section and served international guests with consistent, professional hospitality. Coordinated service execution to support smooth delivery for the dining team.

Customer Service Teamwork Communication Organization Calm Under Pressure Hospitality