At ComPsych, I processed FMLA, state, and company leave certifications in a high-production environment, coordinating with customers, clients, and medical providers to support accurate leave decisions.
I've maintained complete leave documentation, prepared client-specific decision communications, processed reports, and served as an internal resource for certification requirements and processing. I consistently met the FMLA Claims Department's production and quality goals while providing professional, timely responses.
Earlier, I supported fintech customers at Aspiration and streaming subscribers through Harte Hanks using Zendesk, Oracle, and Salesforce. I've also served Austin-area charter schools as a substitute teacher and on-campus tutor.
