MDMarcelo Deus
@marcelodeus
IT support specialist focused on efficient incident resolution and proactive process improvements.
BrazilWhat I'm looking for
I am an IT support specialist with over a decade of hands-on experience delivering user support, maintenance, and technical training across multiple organizations.
I currently work in technical support, resolving tickets by urgency, addressing issues with financial impact, and providing onsite and remote troubleshooting while suggesting process improvements.
Previously I managed IT assets, diagnosed hardware and software problems, implemented new solutions, and acted as liaison between branch teams and IT management.
I emphasize documentation, information security compliance, user training, and collaborative project participation to improve system reliability and operational efficiency.
Experience
Work history, roles, and key accomplishments
Technical Support
Dexian
Jan 2021 - Present (4 years 9 months)
Provide user support and resolve tickets by triaging urgency levels and addressing cases with financial impact; diagnose issues onsite and remotely and propose process improvements to enhance system availability.
Support Analyst
Group Webler
Jan 2020 - Dec 2021 (1 year 11 months)
Managed IT assets for a branch, identified technology investment needs, and acted as liaison to the IT manager while resolving hardware and software issues and implementing new solutions.
Support Analyst
Disys
Jan 2015 - Dec 2020 (5 years 11 months)
Handled user incidents and requests, documented processes, ensured information security compliance, conducted site surveys for projects, and trained end-users on IT systems.
Voting Machine Technician
Probank
Jan 2008 - Dec 2008 (11 months)
Installed, configured, and tested voting machines before elections, provided technical support during voting, and trained poll workers on operation and security procedures to prevent tampering.
Education
Degrees, certifications, and relevant coursework
UNUniasselvi
Master of Business Administration, Business Intelligence
Currently enrolled in an MBA specialization program in Business Intelligence at Uniasselvi.
Instituto Federal de Mato Grosso
Bachelor’s Degree, Internet Systems Analysis
2009 - 2013
Completed a bachelor’s degree in Internet Systems Analysis with study focus on internet systems and related technologies.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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