Marcelino Carrillo - Mission Controller - Teleperformance S.A.S | Himalayas
Marcelino CarrilloMC
Open to opportunities

Marcelino Carrillo

@marcelinocarrillo

Hardworking physics student with strong skills in data analysis.

Colombia

What I'm looking for

I am looking for opportunities that allow me to apply my analytical skills and contribute to innovative projects in a collaborative environment.

I am a dedicated and enthusiastic Senior College Student pursuing a B.S. in Physics at Universidad Industrial de Santander. My academic journey has equipped me with a diverse skill set, particularly in problem-solving, data analysis, and process automation. I thrive in both independent projects and collaborative team environments, demonstrating my ability to self-manage and contribute effectively.

During my time at Teleperformance S.A.S, I have honed my customer service skills while also taking on the role of Mission Controller. In this position, I developed and implemented reports that enabled real-time performance monitoring, analyzed data to enhance key performance indicators, and created automated workflows to improve efficiency. My commitment to excellence and continuous improvement drives me to tackle challenges head-on and deliver impactful results.

Experience

Work history, roles, and key accomplishments

TS
Current

Mission Controller

Teleperformance S.A.S

Apr 2021 - Present (4 years 2 months)

Developed reports for real-time performance monitoring, analyzed data to improve KPIs, and implemented process automation to enhance efficiency in reporting.

Education

Degrees, certifications, and relevant coursework

Universidad Industrial de Santander logoUS

Universidad Industrial de Santander

Bachelor of Science, Physics

2013 -

Last semester student, working on my undergraduate final thesis.

CO

Correlation One

Data Analytics

2022 - 2022

Completed a course on Fundamentals of Data Analytics.

Tech stack

Software and tools used professionally

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