Marcelino Carrillo
@marcelinocarrillo
Hardworking physics student with strong skills in data analysis.
What I'm looking for
I am a dedicated and enthusiastic Senior College Student pursuing a B.S. in Physics at Universidad Industrial de Santander. My academic journey has equipped me with a diverse skill set, particularly in problem-solving, data analysis, and process automation. I thrive in both independent projects and collaborative team environments, demonstrating my ability to self-manage and contribute effectively.
During my time at Teleperformance S.A.S, I have honed my customer service skills while also taking on the role of Mission Controller. In this position, I developed and implemented reports that enabled real-time performance monitoring, analyzed data to enhance key performance indicators, and created automated workflows to improve efficiency. My commitment to excellence and continuous improvement drives me to tackle challenges head-on and deliver impactful results.
Experience
Work history, roles, and key accomplishments
Mission Controller
Teleperformance S.A.S
Apr 2021 - Present (4 years 2 months)
Developed reports for real-time performance monitoring, analyzed data to improve KPIs, and implemented process automation to enhance efficiency in reporting.
Customer Service Agent
Teleperformance S.A.S
Mar 2020 - Apr 2021 (1 year 1 month)
Handled customer service inquiries and complaints, processed orders, and provided technical support. Developed skills in multitasking and communication while ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Universidad Industrial de Santander
Bachelor of Science, Physics
2013 -
Last semester student, working on my undergraduate final thesis.
Correlation One
Data Analytics
2022 - 2022
Completed a course on Fundamentals of Data Analytics.
Availability
Location
Authorized to work in
Job categories
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