Marc-Andre Crete
@marcandrecrete
Dynamic Network Systems Administrator with over a decade of diverse experience.
What I'm looking for
As a detail-oriented Network Systems Administrator and Help Desk Specialist, I bring over a decade of experience across various industries, including transport, sales leadership, and technical support. My expertise lies in managing complex IT systems, troubleshooting hardware and software issues, and ensuring seamless network connectivity.
Proficient in deploying and managing Windows Server 2022, Azure cloud infrastructure, and virtualization tools like VMware and Hyper-V, I excel in configuring network systems, performing data backups, and implementing disaster recovery procedures. My bilingual proficiency in English and French, coupled with excellent communication skills, enables me to build strong customer relationships and deliver outstanding IT support.
I am committed to continuous learning and thrive in fast-paced environments, dedicated to enhancing system performance and optimizing operational efficiency. My diverse background includes sales management, truck driving, and security roles, providing a unique blend of technical and interpersonal skills.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Service Advisor II
Concentrix Web Help
Jan 2024 - Present (1 year 5 months)
Provided technical support for Apple products, resolving customer inquiries related to software and hardware issues. Communicated effectively with customers and team members remotely, ensuring adherence to company security policies.
Network System Administrator Intern
Peinture Laurentides
Jul 2024 - Present (11 months)
Managed and maintained the company's network infrastructure, ensuring efficient operations. Configured Windows Server environments and utilized Hyper-V for virtualized environments. Implemented network security measures and provided technical support to staff.
Class 1 Truck Driver
Product Line Holdings & Logistics
Jul 2023 - Aug 2023 (1 month)
Safely operated a semi-truck for long-distance deliveries across Canada and the US. Conducted pre-trip inspections and managed logistics for general freight.
Labor/Operator Truck Driver
Komat Drilling
Jun 2023 - Aug 2023 (2 months)
Operated water and vacuum trucks, transporting equipment for oil rig operations. Conducted inspections and assisted with rigging operations.
Regional Sales Manager/Technician
We Clean Pest Control
Oct 2022 - Apr 2023 (6 months)
Managed sales and client relations, conducted pest inspections, and developed strategies for regional sales growth. Maintained records of sales activities and monitored competitor activities.
Driver Operator Class 1
HM TRANSPORT
Aug 2017 - May 2018 (9 months)
Managed long-distance deliveries across the US, ensuring compliance with safety regulations and maintaining accurate logs of vehicle inspections.
Dock Worker/Operator
AEM
Mar 2022 - Oct 2022 (7 months)
Operated machinery at docks, loading and unloading cargo. Ensured safety procedures were followed while communicating effectively with the team.
CNC Machine Operator
Rovibec Agrisolutions
May 2022 - Jul 2022 (2 months)
Programmed CNC machines for precise cuts and maintained quality control. Performed minor maintenance and operated forklifts for material transport.
Regional Sales Manager/Technician
ABAT EXTERMINATION
May 2018 - Mar 2022 (3 years 10 months)
Handled sales and client relations in pest control, developed sales strategies, and provided technical support to customers. Analyzed data to identify trends.
Salesman/Gunsmith
Ecotone
Apr 2017 - Sep 2017 (5 months)
Managed sales and repairs in the firearms department, educating customers on product features and maintaining transaction records.
Driver Operator Regional
Thierry Lyonais
Mar 2017 - Sep 2017 (6 months)
Delivered grocery products around Ontario and Quebec, ensuring vehicle safety and providing excellent customer service.
Driver Operator Class 3
Brick
Jun 2016 - Apr 2017 (10 months)
Handled furniture deliveries, ensuring proper loading and vehicle maintenance while providing customer service.
Driver Operator Long Distance Class 1
CAT
Feb 2016 - Jun 2016 (4 months)
Managed long-distance deliveries across the US Midwest, ensuring compliance with safety regulations and maintaining accurate logs.
Security Agent
RK Investigations
Jan 2013 - Feb 2016 (3 years 1 month)
Conducted security checks and monitored surveillance equipment to ensure safety. Investigated incidents and enforced access control protocols.
Education
Degrees, certifications, and relevant coursework
Marc-Andre hasn't added their education
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