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Alexandre Lariviere

@alexandrelariviere

IT technician supporting Beneva and Quebec government environments, keeping enterprise systems and 24/7 telecommunications services operational.

Canada

Message

At Beneva Inc., I provided Tier 1–2 support to 6,000+ employees, resolving service requests and troubleshooting secure remote access, hardware, software, and network issues.

At the Ministry of Health and Social Services – Government of Quebec, I supported telecommunications, videoconferencing, telehealth, and secure network access in a 24/7 environment. I analyzed network performance and coordinated with vendors on escalated infrastructure incidents.

At GardaWorld Security Systems, I managed IT operations across office locations, supervised a small team, and built, configured, and deployed surveillance camera servers. My background also includes computer assembly and repair at Sunterra PC.

Experience

Work history, roles, and key accomplishments

IT Technician

Beneva Inc.

Jan 2020 - Dec 2025 (5 years 11 months)

Delivered Tier 1–2 technical support to 6,000+ employees, resolving high-volume service requests and ensuring minimal downtime. Supported secure remote access, managed IT asset lifecycle, and escalated complex issues to specialized teams.

VPN Microsoft Office Active Directory hardware troubleshooting Incident Management Ticketing Systems Remote Support Asset Management

IT Technician

Ministry of Health and Social Services

Jan 2013 - Dec 2025 (12 years 11 months)

Supported mission-critical telecommunications and multimedia infrastructure across multiple government departments. Responded to incidents, performed network analysis, and coordinated with vendors to maintain service continuity in a 24/7 environment.

Video Conferencing Telehealth Network Troubleshooting Incident Management Ticketing Systems Performance Analysis Vendor Management RITM Infrastructure

Head of IT Department

GardaWorld Security Systems

Jan 2017 - Dec 2020 (3 years 11 months)

Led IT operations across multiple office locations, developed policies and security standards, and managed procurement. Supervised a small IT team, deployed surveillance camera servers, and ensured operational stability at client sites.

IT Management Policy Development Procurement Server Deployment Team Leadership Network Troubleshooting Security Standards Infrastructure Monitoring

IT Technician

Sunterra PC

Jan 2013 - Dec 2013 (11 months)

Assembled and configured refurbished desktop computers, diagnosed and repaired hardware and software issues, and optimized internal network infrastructure. Prepared customer orders and deployed systems in school environments.

Hardware Assembly Troubleshooting Network Infrastructure System Deployment Customer Service