María Soledad Castillo

Designed and monitored KPIs, dashboards, and reports to track process performance and support decision-making. Achieved an 80% reduction in invoicing time, from 15 to 3 days, through operational improvements and preventive controls.

Prepared and monitored reports and indicators for analyzing results and process evolution. Identified discrepancies and collaborated with internal teams to resolve issues and optimize processes.

Managed client portfolio, retention, and loyalty, focusing on service continuity. Provided support and resolution for client needs and incidents, identifying growth opportunities and coordinating with internal teams.

Monitored and interpreted alarm signals in real time, managing and prioritizing events by criticality. Coordinated with security forces and emergency services as needed, ensuring incident tracking and resolution.

Pursuing a degree in International Relations, expected to complete in 2026.

Completed a professional certification in Project Management.

Completed a university diploma in Data Analyst.

Completed internal auditing training in Quality Management Systems ISO 9001:2015.