Open to opportunities

Maranda Wilson

@marandawilson

Message

Experienced key account manager with a strong background in customer service.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my leadership skills and customer service expertise in a dynamic environment that values collaboration and innovation.

I am a dedicated professional with a Master's degree in Education Administration and over 15 years of experience in customer service and account management. Currently, I serve as a Key Account Manager at Public Service Company of Oklahoma, where I establish and maintain high-level relationships with key decision-makers, ensuring their satisfaction and addressing critical issues effectively.

Throughout my career, I have held various roles, including Customer Service Supervisor and Elementary Principal, where I honed my leadership skills and developed a strong focus on customer service excellence. My ability to collaborate with cross-functional teams and manage complex programs has been instrumental in achieving organizational goals and enhancing customer experiences.

I am passionate about fostering positive relationships and promoting energy efficiency initiatives. My commitment to continuous improvement and strategic resource management has consistently led to successful outcomes in every position I have held.

Experience

Work history, roles, and key accomplishments

Current

Key Account Manager

Current

Public Service Company of Oklahoma

Jun 2024 - Present (1 year)

Established and maintained high-level relationships with key decision-makers, ensuring satisfaction. Served as a liaison between PSO and Tulsa County Emergency Team storm command during restoration efforts.

Relationship Management Liaison Customer Service Program Management Executive Communication Energy Efficiency

Customer Service Supervisor

Public Service Company of Oklahoma

Dec 2021 - Present (3 years 6 months)

Supervised, managed, developed, and evaluated the Customer Service (CS) Team. Supported and achieved Customer Service & Marketing (CS&M) goals.

Team Leadership Strategic Planning Budget Management

Customer Service Account Representative

Public Service Company of Oklahoma

Jun 2016 - Present (9 years)

Represented AEP-PSO with integrity across the entire service area and communicated effectively with all stakeholders. Actively engaged with the community and promoted AEP-PSO to civic groups and other organizations.

Community Engagement Account Management Data Analysis Problem Solving Stakeholder Engagement Customer Satisfaction

Elementary Principal

Guthrie Public Schools

Jun 2011 - Present (14 years)

Fostered positive and encouraging relationships with all students, parents, colleagues, and community members. Developed subject and grade leaders to enhance oversight and improve instructional practices.

Educational Leadership Budget Management Curriculum Development Human Resources

Educator

Ponca City PS, Noble PS, Guthrie PS

Aug 2004 - Present (20 years 10 months)

Fostered positive relationships with students, parents, colleagues, and community members. Assessed and reported on each student’s progress in accordance with school district policies and state laws.

Classroom Management Assessments Data Analysis

Education

Degrees, certifications, and relevant coursework

Southwestern Oklahoma State University

Masters of Education, Administration

Completed a Master's degree focusing on educational administration. This program prepared me for leadership roles within educational institutions.

Oklahoma State University

Bachelor of Education, Education

Earned a Bachelor's degree in Education, providing a strong foundation in teaching methodologies and educational principles. This degree prepared me for a career as an educator.