Open to opportunities

Mara H

@marah

Message

Compassionate crisis counselor with strong child-protection and trauma-informed experience.

United States

Message

What I'm looking for

I seek roles in crisis intervention or child welfare where I can use trauma-informed care, crisis assessment, and cross-agency collaboration to protect and support vulnerable individuals.

I am a compassionate crisis counselor and child-protection professional with experience across nonprofit crisis lines and county child welfare. I have worked remote and in-person roles providing immediate safety assessments, suicide and crisis intervention, mandated reporting, and connection to local resources.

My background includes serving as a crisis counselor for Trevor Project and Centerstone, operating Florida 211 and 988 lines, and conducting investigations as a Child Protective Investigator for Orange County. I bring strong active listening, de-escalation, documentation, and cross-agency collaboration skills.

I am dedicated to creating safe, non-judgmental spaces for youth and vulnerable adults, and I aim to leverage my trauma-informed approach, crisis intervention experience, and leadership in caregiving and education to support organizations focused on mental health, child welfare, and community services.

Experience

Work history, roles, and key accomplishments

Current

Crisis Counselor

Current

Trevor Project

Jan 2024 - Present (1 year 8 months)

Provide remote crisis counseling and suicide prevention for LGBTQ youth via phone, offering active listening, de-escalation, and safety planning while connecting callers to resources.

Active Listening Crisis Intervention Suicide Prevention Time Management Confidentiality

Crisis Helpline Counselor

Centerstone

Oct 2023 - Feb 2024 (4 months)

Provided remote text/chat crisis support, assessed safety risks, reported suspected child/adult abuse to CPS/APS, and alerted law enforcement for imminent danger using FSFN and digital platforms.

Text Chat Counseling Risk Assessment Crisis Documentation MS Office

211 Specialist / 988 Operator

Heart of Florida United Way

Mar 2023 - Sep 2023 (6 months)

Answered Florida 211 and Vibrant 988 calls providing local resources and referrals for FL and TN residents, delivering crisis support and accurate community resource navigation.

Resource Navigation Referrals Data Entry Multitasking Cultural Sensitivity

Lead Teacher

Orlando Day Nursery

Aug 2020 - May 2021 (9 months)

Taught and supported development of 2–3 year olds, designed inclusive classroom activities, and collaborated with staff and families to maintain a safe learning environment.

Early Childhood Education Curriculum Development Classroom Management Child Development Lesson planning

Direct Care Professional

Devereux Behavioral Health

Mar 2020 - Jul 2020 (4 months)

Supported residents by following individualized safety plans, assisted clinicians in implementing behavior supports, and helped clients manage trauma triggers to maintain safety and progress.

Trauma Informed Care client support Observation & Reporting Team Collaboration Crisis Response

Lead Teacher

Aunt Delores Childcare Center

Jan 2018 - Dec 2019 (1 year 11 months)

Taught a 3-year-old class foundational skills (alphabet, numbers, shapes, colors) using music and reading, and fostered early learning and classroom engagement.

Early Childhood Education Lesson planning Classroom Management

Child Protective Investigator

Department of Children and Families

Aug 2016 - Dec 2018 (2 years 4 months)

Conducted investigations of abuse and neglect, collaborated with law enforcement, schools, and courts, completed safety assessments and documentation, and made mandated reports to protect children.

Child Protective Investigation Case Documentation Risk Assessment Interviewing