At Concentrix (Credit Karma U.S. E-Bank), I advanced from Tier 1 Bilingual Omnichannel Support Agent to the Tier 3 Elite Team. I managed confidential banking data and used Salesforce, Helix, and Microsoft Excel to audit accounts and resolve pending or negative balances.
In Tier 3, I generated daily Excel logs and reports for account-status tracking and client reviews. I also called native U.S. customers to resolve top-tier escalations while following security protocols.
In Tier 1, I supported customers through calls, live chat, and email, meeting customer satisfaction and SLA requirements. My work included high-priority issue resolution and omnichannel support.
At SIX FLAGS THE GREAT ESCAPE & LODGE, I served visitors in New York, maintained attraction operating standards, and logged operational data for audit compliance. I also handled guest inquiries and enforced safety protocols.
