Amy Durham

Lead clinical and operational performance across three locations, aligning staffing, care coordination, documentation, quality, and service priorities. Collaborate with physicians, hospitals, and clinical teams on patient transitions and timely handoffs.

Supported clinical and operational leaders across 17 hospice locations, focusing on care delivery, staffing, patient flow, documentation, quality, and compliance. Partnered with hospital, physician, and clinical leaders to resolve care coordination issues.

Selected for a newly created national role supporting 26 locations; assessed performance gaps and helped local leaders implement workable improvements. Improved consistency through workflow redesign, operational metrics, and targeted coaching.

Led clinical education, process implementation, and documentation standardization across multiple locations. Directed HIS/HOPE and CAHPS improvement efforts across eight locations.

Managed clinical and branch operations, including staffing, physician collaboration, care quality, financial performance, and survey readiness.

Supervised interdisciplinary clinical care, patient coordination, hiring, onboarding, documentation quality, productivity, and staff development.

Selected for a newly created position overseeing 12 CNAs, including scheduling, education, coaching, documentation, and coordination with clinical teams.

Managed a caseload of hospice patients, coordinating interdisciplinary care, assessing changing needs, educating patients and families, and collaborating with physicians to support safe, timely care.

Pursuing a Bachelor of Science in Nursing (RN-to-BSN) degree, with an expected completion in the future.

Earned an Associate of Science in Nursing (ASN) degree from Middle Georgia State College in Macon, Georgia.