Open to opportunities

Mapalo Simba

@mapalosimba

Message

I support customers, sales operations, and business administration with clear, practical communication.

Zambia

Message

What I'm looking for

I’m seeking remote customer support, administrative support, or entry-level AI training and data annotation opportunities where I can use clear communication, documentation, and customer coordination skills.

At Musepa Trading Limited, I support more than 20 customers daily with product enquiries, pricing, quotations, order updates, and after-sales assistance.

I prepare quotations, invoices, customer correspondence, and product write-ups while maintaining accurate records and coordinating requests with colleagues and suppliers. I communicate through email, WhatsApp, phone calls, and face-to-face interactions.

I explain technical product specifications, availability, and alternatives clearly, helping customers find products that meet their requirements. I’m also pursuing a Bachelor of Accountancy and am interested in remote customer support, administrative support, AI training, and data annotation opportunities.

Experience

Work history, roles, and key accomplishments

Current

Sales Associate

Current

Musepa Trading Limited

Dec 2021 - Present (4 years 10 months)

Support more than 20 customers daily with product enquiries, pricing, quotations, order updates, and after-sales assistance. Handle customer communication and follow-ups through email, WhatsApp, phone calls, and face-to-face interactions.