At Nologin, I lead and coordinate a service delivery team of up to 12 professionals, aligning priorities, client expectations, and service objectives. I manage SLA compliance and service performance while driving continuous improvement.
I also manage the client’s Atlassian environment, overseeing Jira tickets, workflow changes, improvement requests, and platform enhancements. I act as a client-facing contact for service highlights, issues, and opportunities to improve.
Previously at Nologin, I led sprint-based delivery for a major banking client and managed an OpenIAM identity and access management upgrade. I also developed XSOAR playbooks to automate repetitive security processes.
Earlier, I supported cybersecurity initiatives across U.S. concession operations, coordinated vulnerability remediation and compliance evidence, and designed and implemented a Jira project for cybersecurity project and operational management. My background also includes SOC analysis and a master’s degree in Technology Project Management and Design.
