HAHector Aleixandre
@hectoraleixandre
Senior IT Engineer specializing in Infrastructure and L3 support.
SpainWhat I'm looking for
I am a Senior IT Engineer with over 20 years of hands-on experience in infrastructure, systems administration, and technical support. I combine deep technical troubleshooting skills across Cloud (Azure) and on-premises environments with strong customer-focused service delivery.
Throughout my career I've provided Level 3 support, administered Azure and Entra ID, managed Windows Server estates, and led complex email migrations and firewall/VPN services. I have extensive experience with ITSM tools (ServiceNow, SCSM), SLA management, and proactive monitoring (SCOM).
I have led IT teams and departments, coordinated with international stakeholders, and driven projects that improved service responsiveness and compliance, including contributions toward ISO 20000 and ISO 27001 efforts. I also have practical scripting experience (PowerShell) and a background in developing internal solutions using C#, PHP, and SQL.
Bilingual in Spanish and English with studies in MBA-level business perspective, I seek roles where I can apply deep diagnostic expertise, deliver excellent customer outcomes, and contribute to resilient, well-operated hybrid infrastructures.
Experience
Work history, roles, and key accomplishments
Microsoft Systems Engineer
Mercadona S.A.
Sep 2023 - Present (2 years 4 months)
Provide L3 technical support and administration for corporate Windows systems and Azure environments, automating service portals and using SCOM to improve availability and reduce incident response times.
Infrastructure & Telecom Engineer
UBE Corporation Europe
Oct 2019 - Sep 2023 (3 years 11 months)
Coordinated Help Desk services and managed hybrid cloud/on-premise environments, executing complex email migrations and administering firewall/VPN services to ensure timely issue resolution.
IT Manager
Innergy
Apr 2018 - Oct 2019 (1 year 6 months)
Led IT department operations and internal ERP support (AX 2012 R3), managed SLAs and external providers, and drove continuous improvement projects to increase internal client satisfaction.
IT Department Specialist
Grupo Etra
Jul 2016 - Apr 2018 (1 year 9 months)
Provided IT support and administered Office 365, VMware virtual servers and web applications, contributing to ISO 20000 and ISO 27001 certification and managing Fortinet firewalls and backup plans.
Head of IT
CEGESEV
Apr 2007 - Jul 2016 (9 years 3 months)
Led design and maintenance of IT systems for traffic management, developed internal software (C#, PHP) and managed PostgreSQL and SQL Server databases for reporting and operations.
Group Supervisor
HP Procesos de Negocio
Jan 2002 - Jan 2007 (5 years)
Supervised a 15-person support team for online banking, ensuring SLA compliance, handling escalations of complex issues and delivering training on new digital products.
Education
Degrees, certifications, and relevant coursework
PVPolytechnic University of Valencia
Bachelor's Degree in Computer Engineering, Information Systems
Bachelor's Degree in Computer Engineering (Information Systems) awarded by the Polytechnic University of Valencia in 2015.
PVPolytechnic University of Valencia
Degree in Management Informatics Engineering, Management Informatics Engineering
Degree in Management Informatics Engineering awarded by the Polytechnic University of Valencia in 2007.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Social media
Job categories
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