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DAVIDE FINI

@davidefini

IT Operations Manager, modernizing infrastructure and delivering reliable IT services with defined SLAs.

Committed IT Operations Manager and Infrastructure Manager with a proven track record of architecting, securing, and scaling high-availability enterprise platforms. Experienced in leading cross-functional DevOps and Systems Engineering teams to deliver business-aligned, resilient IT services.

Expert in optimizing infrastructure performance, enforcing rigid cybersecurity standards, and achieving 100% SLA/OKR compliance. Adept at shifting legacy systems into secure, scalable Hybrid Cloud infrastructures (AWS & Azure).

Core Expertise:
IT Management: IT Operations, Infrastructure Design, Service Escalation, ITIL Framework, Budgeting & Procurement, Resource Management.
Cloud & Systems: AWS, Microsoft Azure, VMware vSphere, EntraID, Linux/Windows Servers, Docker Containers.
Security & Networking: Information Security Architecture, Risk Assessments, Palo Alto, Fortinet, OPNSense.

The experience and curiosity give me a chance to think from the point of view of the customers/final users and not just build technology for technology.
Between my tasks and projects I have worked in integrations of Call Centre features, such as safe IVR-MO/TO payments and compliant with PCI-DSS regulations, improvements to the security of the users and computers, High availability of Infrastructure and Internet connection. Another good achievement was the migration of customers and services from on-premises infrastructures to private cloud and Azure Cloud.

Experience

Work history, roles, and key accomplishments

Current

Information Technology Operations Manager

Current

Prodanet

Sep 2021 - Present (5 years 1 month)

Lead and manage the IT Operations Team, train and guide new employees, and guarantee the availability of IT services. Define SLAs and service escalation, modernize IT infrastructure, and ensure network and data security.

ITIL SLA Management IT Operations Team Leadership Network Security Infrastructure Modernization

DevOps Team Lead/Infrastructure Administrator

Prodanet

Mar 2020 - Sep 2021 (1 year 6 months)

Analyzed existing technology and developed processes to improve and expand upon them. Established milestones for departmental contributions and provided detailed specifications for proposed solutions.

DevOps Infrastructure Administration Process Improvement Project Management Technical Specifications

Senior IT System Administrator

Poppulo

Dec 2019 - Feb 2020 (2 months)

Upgraded network capability with monitoring, alerting, redundancy, and continuity testing. Ensured remote workers had a great user experience and maintained security tools and identity management.

Network Administration Monitoring Identity Management Cybersecurity Troubleshooting Mentorship

Senior System Administrator

Crypto Quantique

Sep 2019 - Nov 2019 (2 months)

Monitored systems daily and responded to security or usability concerns. Created and verified data backups and administered infrastructure including firewalls, databases, and malware protection.

System Administration Backup Management Firewalls Database Administration Security Mentorship

IT System Administrators Team Leader

Signallia Marketing Distribution SA

Jun 2018 - Sep 2019 (1 year 3 months)

Led and supervised a group of 4 System Administrators. Controlled remediation of system failures, performed network and server monitoring, and provided Tier 2/3 support.

Team Leadership System Administration Network Monitoring Performance Optimization Tier II Support Process Improvement

Chief Information Security Officer

Signallia Marketing Distribution SA

Feb 2016 - Sep 2019 (3 years 7 months)

Determined and implemented enterprise information systems security standards. Conducted security risk assessments, responded to threats, and established disaster recovery and business continuity plans.

Infosec Risk Assessment Security Architecture Disaster Recovery Business Continuity Security Awareness

System Administrator

Signallia Marketing Distribution SA

Jan 2013 - Sep 2019 (6 years 8 months)

Provided installation, maintenance, administration, security, documentation, and configuration for Windows, Mac, and Linux systems. Evaluated new software and hardware and deployed ICT projects.

Windows Mac Linux System Administration Security Patch Management IT Projects

System and Network Administrator

Alpi Energia Italia

May 2008 - Nov 2012 (4 years 6 months)

Administered ICT services on heterogeneous systems including Unix, Linux, Microsoft, Cisco, HP, and Netapp storage. Provided 1st and 2nd level helpdesk support and managed technical projects.

Unix Linux Microsoft Cisco NetApp Help Desk IT Asset Management Document Management