DLDavid Lopes
@davidlopes
IT Manager with 15+ years securing and operating Windows/Microsoft enterprise environments.
SpainWhat I'm looking for
I am an IT Manager with over 15 years' experience managing endpoints and infrastructure across enterprise environments, specializing in Windows Server/Client administration, Active Directory, SCCM, Microsoft 365 and Azure. I focus on governance, security controls, incident management and strict SLA adherence.
I've led password-management and credential hygiene programs, hardened Microsoft 365 and Azure tenants, and overseen remote connectivity with Barracuda Firewall and VPN solutions. I also manage vendor contracts and KPIs, coach support teams, and create playbooks and SOPs to improve first-contact resolution and time-to-restore.
My approach emphasizes proactive monitoring, root-cause analysis, and cross-functional collaboration to reduce risk and improve operational stability; I am comfortable training technical staff, estimating and prioritizing work, and enforcing security and compliance controls.
Experience
Work history, roles, and key accomplishments
IT Manager
Curadel
Nov 2024 - Present (1 year)
Lead governance and security for Microsoft 365 and Azure, implemented password-management with KeePass and Azure Key Vault, and enforced endpoint encryption and access audits to improve credential hygiene and incident response.
IT Quality & Services Manager
Decathlon Brasil
Jan 2021 - Oct 2024 (3 years 9 months)
Managed vendor contracts and SLAs, led product rollouts and change communications, and improved Windows fleet hygiene and support team playbooks to increase first-contact resolution and reduce time-to-restore.
DAProvided endpoint support across Americas, standardized Windows builds to improve stability, managed vendor escalations, and led incident post-mortems to drive preventive actions.
NETriaged and resolved high-severity malware/AV incidents, coordinated stakeholder calls and action plans, and tracked remediation to prevent recurrence.
NEAdministered Active Directory and legacy user systems, acted as Microsoft SPOC, and supported digital transformation initiatives with communications teams.
GECoordinated local and remote help desk operations, managed telecom providers and MPLS rollout, and owned schedules, budgets (CAPEX/OPEX) and procurement processes.
GESupported infrastructure operations and KPI reporting, and executed product rollouts to improve service delivery.
AAProvided IT operations support in a multilingual environment, emphasizing strong communication and teamwork to meet operational SLAs.
Education
Degrees, certifications, and relevant coursework
UMUniversidade Anhembi Morumbi
Strategic Business Management, Strategic Business Management
2021 - 2022
Completed a Strategic Business Management program focused on business strategy and leadership from 2021 to 2022.
UMUniversidade Anhembi Morumbi
Information Technology Management, Information Technology Management
2017 - 2020
Completed studies in Information Technology Management with emphasis on IT operations and governance from 2017 to 2020.
UTUniversidade São Judas Tadeu
Computer Engineering, Computer Engineering
2006 - 2012
Studied Computer Engineering with coursework in electronics, software and systems engineering between 2006 and 2012.
ETEC José Rocha Mendes
Technical in Electronics, Electronics
2004 - 2006
Completed a technical program in Electronics from 2004 to 2006.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
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