At Compucare India, I lead a 10-member IT support team delivering 24x7 Level 1 and Level 2 support for a multi-module enterprise SaaS platform across cloud, mobile, and desktop applications. I oversee releases, SLA compliance, escalations, client onboarding, API integrations, and post-go-live stabilization.
Previously at TCS, I developed modules for GE Rail Transportation's eServices applications, gathered requirements with business users, coordinated testing and releases, and mentored junior engineers. I bring hands-on experience in requirement analysis, defect triage, disaster recovery testing, documentation, and improving support processes.
