Open to opportunities

Katie Craig

@katiecraig

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Experienced retail and property manager driving operations, compliance, and financial efficiency.

United States

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What I'm looking for

I seek a role where I lead operations and teams, ensure regulatory compliance, improve financial processes, and mentor staff in a collaborative, mission-driven environment.

I am a results-driven manager with nine years' experience in retail operations, accounts receivable, and property management, focused on streamlining processes and mentoring teams. I have led inventory tracking, financial procedures, and regulatory compliance across retail and housing sectors.

At Curaleaf I manage retail operations and team development while ensuring strict state compliance and accurate product documentation. Previously I optimized rent determination and accounts receivable processes for low-income housing and improved banking operations and customer service at Bravera Bank.

I bring strong skills in financial transparency, QuickBooks, income verification, and team mentorship, and I seek to contribute operational leadership and compliance expertise to a mission-driven organization.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Curaleaf

Jun 2024 - Present (1 year 3 months)

Lead retail operations and customer education, ensuring state regulatory compliance, improving inventory tracking, and mentoring staff to elevate product knowledge and service standards.

Retail Operations Regulatory Compliance Mentoring Customer Education Quality Control Documentation Product Knowledge

Accounts Receivable/Property Manager

Affordable Housing Developers

May 2023 - Jun 2024 (1 year 1 month)

Managed accounts receivable and property operations for low-income housing, verifying applicant income/assets and streamlining financial processes to improve collections and affordability.

Accounts Receivable Income Verification Rent Collection Accounting And Finance Processes Regulatory Compliance

Relationship Banker

Bravera Bank

Sep 2022 - May 2023 (8 months)

Streamlined customer transactions and account openings while enforcing regulatory compliance, improved vault-balancing procedures, and enhanced customer satisfaction through prompt service.

Regulatory Compliance Customer Service Document Management Process Improvement

Teacher's Assistant

Head Start Program

Jan 2021 - May 2022 (1 year 4 months)

Supported lesson planning and individualized student work to improve kindergarten readiness, assisted staff professional development, and maintained safety with CPR/First Aid certification.

Lesson planning Classroom Support CDA Support First Aid Certification Communication Classroom Preparation

Office Manager

Joe's Custom Painting

Sep 2014 - Aug 2016 (1 year 11 months)

Managed office operations, client scheduling, and bookkeeping using QuickBooks, created proposals and invoices, and coordinated with marketing partners and suppliers to improve business efficiency.

Office Management Quickbooks Scheduling Invoicing

Community Manager

MetroPlains Management

Jul 2012 - Sep 2014 (2 years 2 months)

Managed four Rural Development rental properties, optimized low-income rent via third-party verification, oversaw maintenance and inspections, and ensured timely rent collection and resident satisfaction.

Property Management Rural Development Rent Collection Income Verification Tenant Relations Office Administration

Education

Degrees, certifications, and relevant coursework

Bismarck State College

Bachelor's, Undeclared/General Studies

2023 -

Currently enrolled part-time in a bachelor's program at Bismarck State College focusing on applicable coursework to support roles in management, finance, and property administration.