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Manuel Francis

@manuelfrancis

Customer service representative at Enofred Limited who handled customer inquiries, processed orders, and documented cases in Zendesk.

Nigeria

Message

At Enofred Limited, I handled customer calls and emails, answered product questions, and processed customer orders. I also used Zendesk to document interactions and maintain customer records.

At Family Worship Centre Youth, Gwagwalada, I plan events and engage members through WhatsApp groups and other online communities. I also volunteered as a Public Relations Officer and Community Admin at the University of Abuja, Department of Computer Science.

Experience

Work history, roles, and key accomplishments

Current

Executive Event Planner / Admin

Current

Family Worship Centre Youth

May 2022 - Present (4 years 5 months)

Planned and executed hangouts, events, and seminars while building positive relationships with youth members. Managed online communities and collected feedback to resolve issues.

Community Management Event Planning Communication Skills Problem Solving

Customer Service Representative

Enofred Limited

Aug 2019 - Dec 2023 (4 years 4 months)

Managed incoming customer calls and emails, resolving inquiries and providing product information. Processed orders accurately and maintained customer records using CRM software.

Customer Service CRM Zendesk Order Processing Communication Skills Problem Solving