Open to opportunities

Osazuwa Osimhen

@osazuwaosimhen

Message

Dedicated customer service representative with strong administrative skills.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and teamwork, offering opportunities for growth and development.

I am a dedicated and detail-oriented customer service representative with a strong background in administrative support, scheduling, and data management. My experience has equipped me with the skills necessary to handle high-volume interactions with professionalism and empathy, ensuring customer satisfaction in every engagement. I thrive in dynamic environments where multitasking and efficiency are paramount, and I am committed to delivering high-quality results that enhance team productivity.

In my role as a Community Manager at Grazac Technologies Limited, I successfully monitored community conversations and triaged customer issues, ensuring they were directed to the appropriate departments. I also prepared budgets for events and built strong relationships with community members, providing them with essential information about our services. My previous experience as a Virtual Assistant further honed my organizational skills, where I managed communications, scheduled meetings, and conducted market research to support my team effectively.

Experience

Work history, roles, and key accomplishments

Community Manager

Grazac Technologies Limited

Jul 2022 - Sep 2023 (1 year 2 months)

Managed community interactions, triaged customer issues, and reported community analytics to management. Prepared budgets for events and ensured effective customer support for community-related issues.

Community Management Customer Support Budgeting Data Analysis Relationship Building

Virtual Assistant

Aremxyplug Business Enterprises

Sep 2022 - Mar 2023 (6 months)

Organized communication, managed schedules, and provided customer service as the first point of contact. Conducted market research and assisted with administrative tasks.

Customer Service Scheduling Market Research Administrative Support

Customer Service Representative

Grazac Technologies Limited

May 2021 - Apr 2022 (11 months)

Delivered exceptional customer service, promoted products, and resolved inquiries via calls and emails. Maintained accurate data and managed customer relationships.

Customer Service Data Entry CRM Problem Solving Communication

Social Media Online Customer Service Representative (Intern)

East Inc Media

Jul 2021 - Sep 2021 (2 months)

Monitored social media for customer queries, provided timely responses, and addressed complaints. Engaged with customers to foster positive interactions and protect the company's reputation.

Social Media Management Customer Engagement Trend Analysis Brand Management

Education

Degrees, certifications, and relevant coursework

Ambrose Alli University

Bachelor’s Degree, Accounting

2014 - 2018

Completed a Bachelor’s Degree in Accounting, focusing on financial principles, accounting practices, and business management. Developed strong analytical skills and a solid understanding of financial reporting and auditing processes.

Malad International College

Senior Secondary School

2005 - 2011

Completed senior secondary education, gaining foundational knowledge in various subjects, preparing for higher education and professional development.