Catalina Berro

As a Customer Service Specialist at Klarna, I have honed my skills in complaint management, ensuring that every customer interaction is handled with professionalism and empathy. My role involves investigating and analyzing customer complaints to provide timely and effective resolutions, all while adhering to regulatory compliance standards set by the Financial Conduct Authority (FCA) in the UK.

With a strong commitment to delivering exceptional service, I collaborate with internal teams to resolve complex complaints and identify opportunities for process improvements. My experience has equipped me with the ability to maintain accurate records of complaints and their resolutions, ensuring transparency and accountability in our operations.