Manuel Contreras

Provide Level 3 SAP and CRS support for the Radisson Hotel Group project, managing integrations and configurations across 300+ SAP properties and 1,000+ OPERA PMS properties; lead online payment support and troubleshoot connectivity using SOAP/Postman.

Provide Level 3 support for SAP TMSforHotels on the Radisson Hotel Group project, resolving integrations for over 300 properties and OPERA PMS links for 1000+ properties to maintain uptime and connectivity.

Completed a Master in SAP S/4HANA MM Sourcing and Procurement, focusing on SAP MM configuration and procurement process best practices.

Acted as primary client contact for SAP TMSforHotels, resolving support tickets and contributing to a knowledge base to streamline escalations and improve first-contact resolution.

Served as primary client contact for SAP TMSforHotels, resolved and escalated complex support tickets and contributed to a support knowledge base to reduce repeat inquiries.

Assisted in directing daily reception operations at Room Mate Valeria, supervised check-in/out, trained reception staff, and improved operational communication and service standards.

Conducted night audits and financial reconciliations, managed overnight hotel operations and reporting using OPERA PMS to ensure accurate guest accounts and readiness for the next business day.

Managed overnight hotel operations and financial audits, reconciling daily transactions and producing reports to ensure accounting accuracy and operational readiness.

Supported management at Room Mate Larios in procurement and administrative operations, using SAP to process purchase orders, track inventory, and coordinate cross-department projects.

Supported management and purchasing operations, using SAP to process purchase orders and optimize procurement and inventory workflows across departments.

Completed a Master in Hotel Management (2019–2020) emphasizing hospitality operations, revenue management, and strategic hotel leadership.

Delivered front desk services at Room Mate Leo, managing check-in/out, reservations, payment processing and guest inquiries to maintain high customer satisfaction.

Delivered guest check-in/check-out services, managed reservations and resolved guest issues to maintain high service standards and accurate booking records.

Performed night audits and managed nightly financial reconciliation and reporting, supported guest services and ensured compliance with hotel policies.

Provided reception services in a high-volume resort environment, coordinated with housekeeping and maintenance to ensure room readiness and accurate transaction processing.

Completed a Master Degree in Tourism Management and Urban Tourism (2013–2015), focusing on destination strategy and urban tourism planning.

Oversaw night operations including financial reconciliation and late-night guest support, ensuring smooth transition to daytime operations and accurate daily reporting.

Supported the commercial team at Parador Hostal dos Reis Católicos in event planning and sales initiatives, engaging clients and assisting with conference services coordination.

Facilitated guest check-in/out and provided tourist information at NH Collection Granada Victoria, maintaining high service levels and coordination with hotel departments.

Studied Economia del Turismo e dell'Ambiente with emphasis on tourism economics and hotel administration (2009–2010).

Earned a Bachelor Degree in Tourism Management (2013) covering core tourism and hospitality principles with applied operational focus.

Grade: 8

Activities and societies: SAP MM consultant.

Completed a Master program focused on SAP S/4HANA MM modules with emphasis on sourcing and procurement.

Completed a Master's program in SAP S/4HANA MM focusing on sourcing and procurement from June 2023 to August 2024.

Completed a Master in Hotel Management focusing on hospitality operations and management.

Master's degree in Hotel Management completed at Universidad de Málaga from 2019 to 2020.

Completed a Master's degree in Tourism Management and Urban Tourism at the University of Santiago de Compostela from 2013 to 2015.

Completed a Master Degree in Tourism Management with emphasis on urban tourism and hospitality management.

Bachelor Degree in Tourism Management focused on tourism operations and hospitality.

Bachelor's degree in Tourism Management completed in 2013 at the University of Granada.

Studied economics of tourism and environmental impact with coursework in hotel administration and management.

Studied Economia del Turismo e dell'Ambiente at Università degli Studi di Messina from 2009 to 2010.