Manuel Becerra
@manuelbecerra
I support fintech and banking customers through fraud prevention, transaction analysis, and multichannel service.
ColombiaWhat I'm looking for
At Horatio, I support fintech customers by managing requests, following up on cases, and resolving incidents with clear communication and quality standards.
Previously at Foundever, I combined fraud detection, transaction analysis, account protection, and banking customer support while meeting strict KPIs and security protocols. I bring bilingual communication skills, attention to detail, and over two years of customer service experience.
Experience
Work history, roles, and key accomplishments
Soporte al cliente en un entorno Fintech, brindando asistencia eficiente y oportuna.
Gestión de solicitudes, seguimiento de casos y resolución de incidentes.
Comunicación clara, orientación al cliente y adherencia a estándares de calidad.
11 meses trabajando en un entorno Fintech, realizando detección y prevención de fraude, análisis de transacciones, validación de información y protección de cuentas.
Posteriormente, una asignación de 11 meses en una campaña de servicio al cliente bancario, brindando soporte multicanal, resolución de incidentes, gestión de consultas financieras y cumplimiento de KPIs.
Manejo de un alto volumen de c
Education
Degrees, certifications, and relevant coursework
Falcon Academia de Aviación
Piloto Comercial
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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